Reception Agent

**Descrizione dell'azienda** Join** us at Accor,**where** life pulses**with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**
**Descrizione del lavoro**
You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

**How does your working day look like **
- At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic
- You’ll always keep your cool - even when all the guests turn up to check in at the same time
- You’ll get everything ready for the shift, and round it off with the Front Office fully cleaned up

What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world

What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
**Qualifiche** Your personality counts more than your CV **
- Guest focused personality is essential
- You’ve gained some professional experience, or completed a course of training in the hotel business and can speak English fluently
- You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
- You’re not just bringing your abilities, but also your character

Your experience and skills include:
Guest focused personality is essential
**Informazioni aggiuntive**
- Experience is an asset
- Prior experience working with **Opera** or a related system
- Strong interpersonal and **problem solving** abilities
- Fluency in **English and Italian**, additional languages are a plus
- Available to work shifts (including **night shifts**)
- ** We do not provide staff accommodation**

**What´s in it for you **
- Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employee
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more

we offer an annual salary of €23.000 - level C2 CCNL Federturismo, Confindustria, Aica