Care Service
3 giorni fa
**Position**:
Within the newly created Care Service unit, the Care Service Project Manager is responsible to support the Care Service projects contributing to the transformation of the service approach in line with the brand elevation and with a customer-centric focus.
**Main Responsibilities**
- Participate in the definition of the overall Care Service program with the aim to offer an ultimate luxury experience
- Support all the activities related to the management of care service projects across JWA commercial network.
- Based on understanding of the Care Service market action plan, as well as continuous research and analysis of the environment, propose central and local initiatives to enhance the service quality level_ _and guarantee the orchestration of the projects’ implementation with the markets
- Perform benchmark activities by analyzing competitors’ Care Service proposal
- Support the smooth and successful deployment and completion of the projects by collaborating closely with all counterparts and relevant stakeholders (Bus, markets, IT, Finance, Supply Chain, Legal, )
- Analyze and monitor Care Service KPIs, highlighting impactful issues
- Contribute to the definition of the new Care tone of voice and spread Care Service culture at both central and local level
**Profile**:
**Technical Skills**
- Degree in Economics and Engineering
- Quantitative data analysis
- Project management
- Economic Awareness
- Excellent knowledge of MS Office
- SAP proficiency is a plus
- Fluency in English
**Soft skills**
- Determination
- Proactivity
- Resilience & Versatility
- Attitude to innovation and technology
- Customer Orientation
(**_Internship 6 months - starting date May_**)
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