Customer Success Manager Italy

2 settimane fa

Campagna, Italia casavi GmbH A tempo pieno

Your mission
- You support our customers in Italy on the path to digitization from the very beginning and thus consolidate healthy customer loyalty along the customer lifecycle
- You are responsible for the smooth onboarding of new customers and ensure with (online) training that they enjoy our software in the long term and at the same time make their processes more efficient
- You support customers even after onboarding in using our solutions more and more effectively and thus bring them to success
- You represent your customer portfolio to our development teams and independently pursue their ideas and requests
- You develop best practice scenarios together with the Customer Success Team and communicate them internally and externally
- You use your creativity to develop and update supporting customer materials (e.g. guides, webinars, letter templates)

**Profile**:

- You have a degree or relevant vocational training and ideally have initial professional experience in the field of proactive customer service
- You are communicative, have strong organizational skills and are able to quickly establish a goal-oriented working relationship with various parties involved
- You have very good Italian and Spanish skills (C2) and good English skills (B2)
- Experience in Software-as-a-Service and the real estate industry (e.g. property management) is not a must, but definitely a plus

Why us?
- An open-minded and friendly team working with agile methods - as proven by our Kununu Score of 4,7
- Regular team events and sports offers (Table tennis, soccer, beach volleyball, Qualitrain)
- Day care allowance and Jobrad
- Regular feedback meetings and an individual development budget
- Hybrid work model and workation within the EU
- Company pension scheme and child care allowance
- Online language courses
- Various corporate benefits

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