Stage Customer Service B2B Nespresso

2 settimane fa

Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

**Position Snapshot**:

- Nespresso in Italy, Milan (Assago) Head Quarter
- Undergraduates or graduates in economics
- Full-time internship (6 months)
- Start date: June

**Position Summary**

You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating on the new platform integration for the customer journey process

**A day in the life of Customer Service Specialist B2B**
- Support with proactive approach the Customer Service activities together with the team
- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance
- Highlight and anticipate possible issues
- Identify improving areas, actively promote continuous improvement approach
- Ensure communication and collaboration with other functional departments (B2B, Sales, Supply Chain, Marketing, T&Q, etc.) for a quick reaction to urgencies or issues

**What will make you successful**
- Curiosity and interest to processes in a complex and dynamic Customer Service
- Strong Project Management skills
- Strong analysis and problem-solving skills
- Good communication skills
- Positive forward-looking mindset and team spirit
- Fluent in English
- Knowledge of Microsoft Office: Excel, PowerPoint

We are Nestlé. We are the **_Good food, Good life_** company.
- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

  • Communication Manager Nespresso B2B

    2 settimane fa

    Assago, Italia Nespresso A tempo pieno

    **Position Snapshot**: - Nespresso Italy, Milan HQ (Assago) - Permanent Contract - 3-5 years of experience as Brand Manager/Communication Manager in B2B sector (Horeca & Office), working for an organization with leading brands - Experience in design communication strategy activities for the upcoming year based on market needs while managing day-to-day...

  • Product Manager B2B

    2 settimane fa

    Assago, Italia Nespresso A tempo pieno

    **Position Snapshot**: - Nespresso Italy, Milan HQ (Assago) - Nestlé welcomes people with disabilities - Permanent Contract - 3-5 years of experience in Marketing roles as Product Manager/Brand Manager in B2B sector, working for an organization with leading brands and a strong commercial mindset - Knowledge of Food & Beverage or Ho.re.ca market is...

  • B2b District Manager Nespresso

    2 settimane fa

    Assago, Italia Nespresso A tempo pieno

    In Nespresso rivoluzioniamo ogni giorno il mondo del caffè per creare un impatto positivo e contribuire a migliorare la vita delle persone e l’ambiente che ci circonda. Prendi parte alla rivoluzione! **Cosa ti offriamo come District Manager?** Tutta l’autonomia e gli strumenti per poter raggiungere grandi risultati commerciali! Entrerai in un Team con...

  • Stage Customer Service B2B in Nespresso

    7 giorni fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso in Italy, Milan (Assago) Head Quarter - Undergraduates or graduates in economics - Full-time internship (6 months) - Start date: November **Position Summary** You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating...

  • Nespresso - Internship 6 months - Customer Service Specialist B2B Nespresso - Internship 6 months - Customer Service Specialist B2B

    2 settimane fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    Go and check the Nestlé Youth Entrepreneurship Platform: #VisitNestlé #NestléneedsYOUth #Innovation #YEPPosition Snapshot•    Nespresso Italy, Milan HQ (Assago)•    Graduates in Economics or related fields•    Nestlé welcomes people with disabilities•    Fluency in Italian and English is mandatory •    Full-time internship (6...

  • B2b Logistic Expert

    5 giorni fa

    Assago, Italia Nespresso A tempo pieno

    **Position Snapshot** - Nespresso Italy - Permanent Contract - At least 3-5 years of professional experience in Logistics or Supply Chain - Master’s Degree, specialization in Management Engineering - Fluent Italian and English **Position Summary** In this role you will manage B2B after sales operations and related logistic network together with Nespresso...

  • Nespresso - B2B National Account Manager

    7 giorni fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    In Nespresso rivoluzioniamo ogni giorno il mondo del caffè per creare un impatto positivo e contribuire a migliorare la vita delle persone e l’ambiente che ci circonda. Prendi parte alla rivoluzione! **Cosa ti offriamo?** Tutta l’autonomia e gli strumenti per poter raggiungere grandi risultati commerciali! Entrerai in un Team con un forte spirito...

  • Stage Customer Service B2C Nespresso

    5 giorni fa

    Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

    **Position Snapshot** - Nespresso in Italy, Milan (Assago) Head Quarter - Undergraduates or graduates in economics - Full-time internship (6 months) - Start date: May **Position Summary** You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating on the...

  • Nespresso - Stage Retail Supply Planner

    2 settimane fa

    Assago, Italia Nestlé Nespresso SA A tempo pieno

    Go and check the Nestlé Youth Entrepreneurship Platform: VisitNestlé #NestléneedsYOUth #Innovation #YEPPosition SnapshotNespresso in Italy, Milan HQ (Assago)Undergraduates or Graduates in in Engineering, Statistics or related fieldsNestlé welcomes people with disabilitiesFull-time internship (6 months)Start date: December 2025Position SummaryYou will...

  • Digital Commerce Growth

    4 settimane fa

    Assago, Italia Nestlé Nespresso SA A tempo pieno

    Growth & Digital Experience Lead - Nespresso Join Nestlé Nespresso SA as a Growth & Digital Experience Lead in Milan (Assago) on a permanent contract. Position Snapshot Location: Nespresso Italy – Milan HQ (Assago) Contract: Permanent Employment type: Full‑time Seniority level: Executive Industry: Food and Beverage Services We welcome people with...