Stage Customer Service B2C Nespresso

5 giorni fa

Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

**Position Snapshot**
- Nespresso in Italy, Milan (Assago) Head Quarter
- Undergraduates or graduates in economics
- Full-time internship (6 months)
- Start date: May

**Position Summary**

You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating on the new platform integration for the customer journey process

**A day in the life of Customer Service Specialist B2C**
- Support with proactive approach the Customer Service activities together with the team
- Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance
- Highlight and anticipate possible issues
- Identify improving areas, actively promote continuous improvement approach
- Ensure communication and collaboration with other functional departments (Supply Chain, Marketing, T&Q, etc.) for a quick reaction to urgencies or issues

**What will make you successful**
- Curiosity and interest to processes in a complex and dynamic Customer Service
- Strong Project Management skills
- Strong analysis and problem-solving skills
- Good communication skills
- Positive forward-looking mindset and team spirit
- Fluent in English
- Knowledge of Microsoft Office: Excel, PowerPoint

We are Nestlé. We are the **_Good food, Good life_** company.
- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

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