Customer Service Specialist
1 settimana fa
Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.-
Some of your Benefits
Cafeteria/ Canteen
Diversity & Inclusion
Flexible work models
International opportunities
Safe environment
- location_on
- Pinerolo- Hybrid Work- trip_origin
- Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.- You support our team as
- CUSTOMER SERVICE SPECIALIST**Responsibilities**:
- Conducts order validations and entries;
- Confirms customer order receipt, creation and delivery;
- Monitor and tracks order statuses and manages claim cases and returns;
- Provides clear and consistent communication between with customers and internal production;
- Serves as the primary contact for customers, including cases of issues or escalation;
- Supports transfer projects and process improvement initiatives;
- Handles routine maintenance of the Master Data System.
**Qualifications**:
- Bachelor’s Degree in Languages Field, advanced degree preferred or compensating years of experience;
- Former experiences of customer service or sales assistant;
- SAP system knowledge is a plus;
- Professional-Level English, French and German languages skills.
- Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
- Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
- Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
- Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.
- The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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