Payment Operations Specialist

**_Thank you for your interest in _**_TripleTen_**__**_ We help people with versatile backgrounds learn a new profession online and build a sustainable career in IT. Our bootcamp graduates have landed dream jobs at places like Tesla, Accenture, Nielsen, and Microsoft. More than 5,000 students have already chosen TripleTen and we need your unique expertise to keep our company both competitive and innovative._
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**Requirements**:

- Has perfect communication and interpersonal skills to interact inside our little team and the big TripleTen team;
- Quickly adapts and acts in conditions of partial uncertainty;
- Perfectly orients in large amounts of information and can independently get to the bottom of the matter;
- Can organize themselves, everyone and everything around;
- Always looks for ways to improve everything around them, is proactive;
- Knows how to set tasks and control their implementation;
- Is ready to do routine work, and got mindfulness, accuracy, and meticulousness to do it well;
- Has an analytical mindset & systemic thinking;
- Is familiar with Notion, Slack (or similar tools) and not afraid to work with numbers and understand when the automation pipelines can ease your life;
- Is interested in the tech industry and ready to dive into it, understands the processes of IT products and online services.

**Hard Skills**:

- Work experience in IT from 1 year;
- Experience in building processes from scratch;
- ** Advanced English (written and spoken);**:

- ** Advanced level of Excel;**:

- Billing & invoicing systems;
- HelpDesk;
- Data Management Tools;
- Copywriting.

**Soft Skills**:

- Communication and interpersonal skills. The ability to speak in detail, convincingly, and ask questions clearly. Ability to work independently and in a team, to contact stakeholders.
- Adaptability. The ability to adapt and act in conditions of partial uncertainty.
- Self-organization. The ability to manage time and resources.
- Optimization skills. Expertise and improvement of working processes. The ability to create and upgrade systems, and solve problems.
- Research skills. The ability to search for and create resources, information, and exit routes.
- Management skills. Skills of goal setting and development management (project, own career, etc.). The ability to distribute tasks and synchronize with other team members even with large differences in the styles and content of work.
- Analytical mindset & systemic thinking. The ability to collect and organize data, analyze and identify patterns, and collect basic statistics.
- Mindfulness, accuracy, and meticulousness to do routine work well.
- Presentation skills. The ability to share information about new features in detail with the team so that this information is clear to everyone and doesn't bypass anyone.
- Openness, engagement, industriousness, kindness, responsiveness, and a sense of humor.

What you will do:
The Payment Operations Team is dedicated to ensuring seamless administrative and operational support for students throughout their educational journey. This team works across multiple functions including management of students’ documents, accounting, payment and refund processing, loan approvals, data analysis, and reporting. They play a crucial role in facilitating smooth operations between students, other TripleTen teammates, finance and analytics, ensuring that every student's experience is well-coordinated and efficient.
- Manage payments by verifying student details, approving loans, setting up payment schedules, and ensuring accurate accounting with our partners.
- Enter and validate all student payments in TripleTen’s data warehouse, reconciling payments and monitoring new enrollments to ensure accurate records.
- Oversee the loan approval process, including monitoring student progress, verifying loan eligibility, and coordinating with other teams to collect the necessary information.
- Process essential student documents, such as enrollment agreements, transcripts of study, and suspension and termination notices.
- Provide essential internal support for other TripleTen teams to respond to student-related requests and resolve issues related to payments and payment options, refunds, and student documentation, ensuring efficient and well-coordinated operations.
- Address various payment operations cases, including sending payment links, adjusting schedules, facilitating program transfers, and resolving technical issues.
- Communicate with students about their refunds, calculate refund amounts, and ensure all refunds are issued promptly and accurately.
- Monitor students’ recurring payment plans to ensure they remain up to date, and take necessary actions for any students who fall behind or stop paying.

**Disclaimer**: This overview reflects all streams managed by the Payment Operations Team. As a Payments Operations Specialist, you will be responsible for one specific area within these functions.

What we can offer you:

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