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Concierge - Aman Rosa Alpina

2 settimane fa

San Cassiano, Italia Aman Group Sarl A tempo pieno

**Location Overview**:
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's Unesco-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

**R**ole**

Under the direct supervision of the Head Concierge, the C oncierge provide s guest services in accordance with the objectives, performance and quality standards established by Aman.

**R**esponsibilities**
- Builds relationship with guests to delight and gain loyalty.
- Builds relationship with outsourcing company e.g. Restaurant, Hire Car, Private Guide etc.
- Maintains and enforces all quality standards and procedures from guest’s pre-arrival to guest’s arrival, to guest’s in-house stay to guest’s departure.
- Ensure guests are recognized and known within the department throughout their stay.
- Ensure the guests preference are updated on the Opera, Concierge systems.
- Always keep smiling face and call guests by guest’s name.
- To have complete knowledge of operational systems at Concierge.
- To have complete knowledge of Aman Rosa Alpina’s excursions e.g. Aman Journey.
- To have complete knowledge of Aman Rosa Alpina’s operating policies and procedures for the “Transportation” and “Excursion ”.
- To have complete knowledge not only the concierge's work but also the accompanying of other facilities.

**Requirements**:

- Work Experience: 1 year experience as Concierge and 1 year experience as Front desk in a luxury hotel.
- Qualifications/Training: College Education.
- Disposition: Customer Oriented, Motivated and Team Builder, Enthusiasm, Flexibility, Goal oriented, Committed
- Language capabilities : Oral and written proficiency in English and Italian is preferred.

**Benefits**

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.