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Assistant Head Concierge

2 settimane fa


San Cassiano, Italia Aman Group Sarl A tempo pieno

**Location Overview**:
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

**Role**

Under the direct supervision of the Head Concierge, provide guest services as well as direction, leadership in the Concierge Department in accordance with the objectives, performance and quality standards established by Aman.

**Responsibilities**
- To have complete knowledge of operational systems at Concierge.
- To have complete knowledge of Aman Rosa Alpina’s excursions e.g. Aman Journey.
- To have complete knowledge of Aman Rosa Alpina’s operating policies and procedures for the “Transportation” and “Excursion”.
- Builds relationship with guests to delight and gain loyalty.
- Builds relationship with outsourcing company e.g. Restaurant, Hire Car, Private Guide etc...
- Ensure the Concierge operation and workflow to maximize guests’ satisfaction.
- Creates a positive and highly motivated working environment that promotes and develops teamwork.
- Utilizes and develops communication tools and channels for the dissemination and workflow in the department.
- Ensures that all equipment is properly cleaned and maintained.
- Manage Operating Equipment Operations

**Requirements**:

- Languages: Oral and written proficiency in English and Italian.
- Qualifications/Training: College Education.
- Work Experience: 3 years' experience as Concierge and 1 year experience as Front desk in a luxury hotel.
- Disposition: Customer Oriented, Motivated and Team Builder, Enthusiasm, Flexibility, Goal oriented, Committed

**Benefits**

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.