Implementation Executive

Egencia makes business travel better. Combining technology and service, we build a seamless experience, where companies have access to a user-friendly interface, extensive travel options, and 24/7 global support. Join our mission and help us take the next steps in transforming the world of business travel. Who You Are: - The Implementation Executive position requires an individual with superb project management, organizational and problem solving skills as well as a keen attention to detail. This individual will work across multiple teams within Egencia including Product Development, Technical Support, Sales, Account Management, Service Delivery and Customer Service in order to successfully implement new accounts and improve the overall implementation process. Implementation Projects involve customer-facing and technical elements. - The Implementation Manager also plays a significant role in contributing to the development, improvement and documentation of implementation processes. Implementation Projects involve customer-facing (virtual) and technical elements. You will lead all implementation project activities including but not limited to: - Requirements Gathering- - Site Configuration- - Weekly Project Status Meeting Facilitation- - Program Launch Initiation- - Post Launch Transition to Account Management and Global Customer Service- - Functional and Technical ResponsibilitiesWhat you'll do: - Lead project planning efforts to determine project scope and scheduling- - Facilitate the project kick-off with project team members and appropriate stakeholders.- - Manage day-to-day details of the project (coordinating with project team members and resource managers as appropriate) including the plan, schedule, resources, and task assignments- - Facilitate project meetings focused on status reporting, problem resolution, feedback, fostering open communication within the team on project planning, and execution- - Maintain project management deliverables- - Implementing accounts sold into the Small Market Segment- - Partnering with Account Managers to oversee Egencia marketing and communications for client.Qualifications / Skills: - Project and Time Management - handling multi-faceted, time sensitive projects- - Communication - Strong skills in facilitation, written documentation, status reporting, mediation, training, and presentations- - Technical - Experience working with an Online Travel Tool or Agency is preferred- - Applications -Proficiency in MS Office, as well as various project management tools such as MS Project & SmartSheetWhy Join Egencia? - Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists. Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we’re committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves. Our culture - We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way. Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era. - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. Egencia is wholly owned by American Express Global Business Travel (GBT). GBT is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). “American Express Global Business Travel”, “American Express", and the American Express logo are trademarks of American Express and are used under limited license. “American Express Meetings & Events” is a division of GBT. Location Italy - Milano It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based