IT Service Desk Internship
2 settimane fa
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of 900 employees in 10 countries worldwide - a group of adventurers and dreamers, mountaineers, looking for their next peak.
We are looking for an Intern for our customer service-oriented Help desk who helps to provide technical support to users in an efficient and accurate manner. You will help to solve basic technical problems and help to provide support for all subsidiaries. With this experience, you will grow your knowledge of help desk procedures.
**Tasks & responsibilities**
- Help to act as the first point of contact for our employees seeking for IT support
- Help to configure and install new devices (pc, mobile phones, printers, voip phones)
- Support in performing onsite and remote troubleshooting to diagnose and solve common IT problems
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Help to identify and suggest possible improvements on procedures
**Profile**
- Passion for Information Technology
- Good competencies with Microsoft Software and operating systems
- Good client-facing and communication skills
- Good problem solving and research skills
- Proficient in English, and Italian or German
**Workplace**: Bolzano, IT
**Job Type**: Internship
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