Customer Service Specialist

7 giorni fa

Lainate, Italia Perfetti Van Melle A tempo pieno

Ready to take a fresh step in your career?
- Our colleagues in the **Customer Service team** **of the European Plan & Deliver CoE** are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.

** Where we need you**:

- **Job Title**: Customer Service Specialist
**Department**: Plan & Deliver CoE
**Dedication**: Full time
**Location**: Lainate, Via Clerici-
- Serves as the key point of contact for customers, ensuring timely and accurate order processing and delivery in line with service expectations. Supports end-to-end order fulfillment while maintaining strong relationships with internal and external stakeholders.- Your core responsibilities at a glance:

- Manage customer orders from entry to delivery, ensuring accuracy and on-time fulfillment.
- Act as the main contact for customers on order status, delivery updates, and issue resolution.
- Collaborate with Supply Planning, Transport, and Warehousing teams to ensure smooth operations.
- Proactively address and resolve service issues, delivery discrepancies, and complaints.
- Maintain master data and ensure compliance with customer requirements and internal policies.
- Monitor order KPIs (e.g., OTIF, fill rate) and support root cause analysis for service gaps.
- Support continuous improvement initiatives to enhance customer experience.
- Document processes and maintain accurate records in ERP and CRM systems-
- The ingredients of Perfetti Van Melle - is this your flavor?
- We are **Taste Makers in Candy** As the **third-largest confectionery company in the world** - and the **second in Europe** - we’re on a journey to become the best in making candy. And we need great colleagues to make that happen.
- What makes us unique:

- **Empowering** - Growth and development opportunities tailored to you.
- **Fun** - A family-like culture, team events, and yesa candy factory
- **Innovation** - Active engagement in topics like health, sustainability, and food safety.
- **Dynamic** - With operations in 30+ countries and exciting new acquisitions, we’re constantly evolving.-
- The ideal recipe for our new Customer Service Specialist:

- **Required**:

- Bachelor’s degree or equivalent working experience in Customer Service, Logistics, or Supply Chain.
- 3+ years of experience
- Proficiency in English
- ERP systems (SAP)
- CRM tools
- MS Office-
- Understanding of order-to-cash and logistics processes.
- Familiarity with supply chain operations and service KPIs.
- Experience in a B2B environment.-
- **We offer**:

- A dynamic, hybrid working environment within our Center of Excellence
- The chance to make a tangible impact on global supply planning processes
- Opportunities for professional growth and cross-functional collaboration
- A culture that values innovation, inclusion, and continuous improvement- At **Perfetti Van Melle**, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow.

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