Switchboard Supervisor Gran Melià Villa Agrippina

**_“Whatever story you choose, you are the star”_**

At **Meliá Hotels International**, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

**Gran Meliá Hotels & Resorts** evokes the essence of Spanish culture: simple pleasures, connection with the earth, respect for things well done and a discreet elegance perceived in every corner. If you love luxury and elegance, if you masterfully combine glamour and avant-garde with the finesse and refinement of classic service to offer guests the highest standard of quality, if you know how to make a difference to create truly exceptional experiencesthen Gran Meliá is undoubtedly the brand for you.

The expansive villa, built by Agrippina Major, evokes the luxurious lifestyle of the ancient Roman resort located between the Janiculum Hill and the Vatican which extended into the area where the Basilica of St. Peter now stands. 2000 years later. **Villa Agrippina a Gran Melia Hotel**, stands on the same historic site.

**Job Summary**:

- Switchboard Operator is _responsible for operating telephone switchboards. He receives incoming calls from outside the company and answer them promptly in a professional, friendly and polite manner following the Company telephone answering policy._
- He is responsible to quickly evaluate and identify the nature of the call, provides any requested information and directs the call to the requested person or appropriate department._
- Switchboard supervisor also supervises a range of administrative tasks similar to those performed by receptionists including receiving and distributing incoming correspondence, preparing outgoing letters and welcoming customers. _He may also provide_ organizational support with front office activities._

**What will you be doing?**
- Run the department duties with the highest level of service, in accordance with business requirements, operational standards and relevant legislation.
- Answering external and Internal calls
- Provide information
- Attend guests needs
- Taking Room Service Order
- Monitoring service expectations, supporting guests
- Providing conciergerie information
- Control the day to day line operations with an efficient, corteus, effective and professional service

**What are we looking for?**
- Previous experience in hotel as front office or switchboard
- Excellent communication skills
- Elegant and professional tone of voce
- Excellent knowledge of English, level c2 is required
- Strong interpersonal and problem-solving abilities and flexibility
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with colleagues as part of a team
- Ability to focus attention on guest and colleagues' needs, remaining calm and courteous at all times

**What benefits do we have for you?**
- If you love to travel, **Melia Hotels International** is the place to work We have excellent discounts through our global **My MeliaRewards** program for you, your family, and friends.
- At **Melia the protagonist is you** You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries
- **Meliá Hotels International** has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
- Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

**What will it be like to work for Meliá Hotels International?**

**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At **Meliá Hotels International** you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversi