Customer Service Representative

**Vacancy Title**:Customer Service Representative**

**Vacancy Location**:Genoa, Italy**

**Engagement Type**:Fixed Term Contract - 12 Months, Full Time**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Silver Award by the Defence Employer Recognition Scheme

**Your New Role**

Are you a customer focused individual who thrives on delivering an exceptional customer journey? Can you build successful customer relationships? If so, we have a vacancy within our Genoa based customer service team that may be of interest to you.

Our customer Service team are dedicated to supporting our customers before, during and after their purchase. You will own and manage all in-bound and outbound reactive customer channels.

This role receives and processes customer quotes, orders, inquiries and complaints. It maintains an ongoing relationship with allocated customers and sales colleagues, and you will use your organisational knowledge to provide a key communication link for the customer.

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:

- **Respond to customer questions about our products and services
- Record and process quotes and orders, including custom and special orders
- Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships.
- Act as a first point of contact for resolving customer queries / complaints
- Schedule follow-up actions and enter relevant information into the CRM
- Provide exceptional service to customers to encourage continued use of Survitec’s products and services

You will have the opportunity to develop in your role and will be and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

**The Experience, Qualifications and Skills You Will Have**

**Essential Criteria**
- First experience in a customer service focused role
- Educated to A-level or Further Education College equivalent level
- Ability to build strong customer relationships and deliver customer-centric solutions
- Desire to build a career within our organisation
- Comfortable with written communication to customers

**Why You Should Work for Us**
- **Competitive base salary
- Management Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme

**How to Apply**

**If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In.**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.**

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to €25,000.00 per year