Technical Service Representative
3 giorni fa
About AkzoNobel Since , we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most.Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe.We're active in more than countries and use our expertise to sustain and enhance the fabric of everyday life.Because we believe every surface is an opportunity.It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow.Let's paint the future together.© Akzo Nobel N.V. All rights reserved.Job Purpose Location: Genoa The Technical Service Representative will provide technical customer support and frontline sales support through proficient use of AkzoNobel products and services as well as a strong working knowledge of application techniques, support to customers, assisting them with product selection, answering application questions, and solving issues via phone, email or onsite.Key Activities Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer's location and within the training center.Conduct demonstrations of products and transfers the knowledge on Akzo Nobel process as well as on technical problem solving to the customers; Performs technical scans and audits at designated customers.Actively participates together and as peer to allocated sales representative, in key phases of the sales process to prospects Proactively prevents and solves problems of a technical nature occurring at existing customers.Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.Synchronizes own activities with all department using CRM, up-dates the key customers' databases with valid, accurate and complete information (visit, products, equipment etc.) Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.Supports product development with prototype selection advice and test market execution.Key Responsibilities Maintains allocated technical company equipment in a safe and proper manner.Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.Assists sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.Promotes the positive company image and develops long-term relations with customers.Advises to the upper management on training types recruits participants for the relevant technical courses and gains commitment for customer attendance.Job Requisitions Education
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