Sales Support

**Company**: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities all over the world, 2000+ employee and €1 billion of revenues.

**What we offer**:IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.

**Purpose of Position**:Supporting the management of direct and indirect sales for a specific group of customers in the Global Accounts Team, the person has the task of supporting the achievement of company objectives in terms of turnover and gross margin and supporting the dedicated Team Member in the preparation of company visits, proposals drafting, products identification and sales support. Meanwhile, he/she guarantees the necessary technical/commercial proximity to customers, seeking new commercial opportunities, in coordination with the related Team Member of the Global Accounts, in order to leverage the business all over EMEA Countries.

**Description of Main Activities/Responsibilities**:

- Support the relation with existing customers in coordination with Sales Team
- Handle customer requires such as new projects, pricing and forecasting
- Ensures the correct products and services are delivered to customers in a timely and quality manner.
- Runs a first assessment of the project feasibility in terms of impact on the other functions (R&D, QA, Marketing, Operations, Procurement) and be the point of contact of the Global Accounts Team Member
- Project management
- Resolves any issues and problems faced by customers and deal with complaints to maintain trust
- Support in the generation of new sales that will turn into long-lasting relationships
- Attends the exhibitions and customer meetings to maintain network with existing customers and create new opportunities

**Requirements**:

- ** Education**: Degree in Economics/Business or equivalent experience
- ** Professional Skills**: Excellent communication skills; Customer’s relation & negotiation; Capability to score new business; Ability to analyze numbers; Forecasting techniques; Project Management; Products: general knowledge about food ingredients (preferable)
- ** Experience**: 3+ years of experience in Customer Service/Sales Support, preferably in B2B companies in food sector
- ** Language Skills**: Proficient in Italian and English, third language is preferable
- ** Computer Skills**: MS office (Excel) mandatory
- ** Behavioural Requirements**:Focused on results; Problem solving; Negotiation; High energy and positive attitude; Proactive; Time management; Entrepreneurship
- ** Others**: availability to travel in the EMEA Region
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