Customer Issue Resolution Representative
3 giorni fa
**3M Health Care is now Solventum**
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at
their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
**The Impact You’ll Make in this Role**
Solventum Italy is growing We are looking for a **Customer Issue Resolution**specialist to join the team based in Pioltello (MI) on a hybrid basis. As a CIR Representative in Italy, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. The role manages the Accounts Receivable portfolio for our Divisions (Health Information Systems, Dental Solutions, Medical Surgical) following our company's generally defined policies and procedures.
This is a customer-facing position, interacting is with both internal and external Solventum customers that calls for an individual with knowledge of credit policies and principles and good skills in analysis, reporting,
negotiating, and presenting. This position works independently to meet targets and objectives set by the Solventum management.
Here, you will make an impact by:
- Leading actions that help resolve customer issues
- Implementing actions to better manage collections and issues
- Determining solutions that help improve the service we offer
- Supporting sales and other departments in the improvement actions derived from the analysis of complaints
- Every day you will learn something new that will help you develop
**Your Skills and Expertise**
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- Bachelor’s/Master’s/Apprenticeship degree or higher from an accredited institution
- Experience in Customer Service and/or Collection Management at least of 2 years
- Additional qualifications that could help you succeed even further in this role include
- English at conversational level
- Accounting knowledge
- Management of Excel advanced level
- Communication skills
**Work location**:
- Hybrid (on-site presence at the Pioltello office is required around twice per week)
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
**Solventum Global Terms of Use and Privacy Statement**
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