Account Executive Retail Industry

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

**The Impact You’ll Be Making**

A role like this may very well be the pinnacle of your career. Be part of a dynamic, world-class community that will enable you to learn, collaborate, and contribute with the top minds in the industry. You will build and foster strategic relationships with the c-suites of the most impactful brands in their respective industries and will be at the forefront of their digital transformations. Envision working jointly with these customers to merge business vision with engineering roadmaps to enable market-making innovations. Be the visionary that takes their leaders on a journey but use your industry and business acumen to make those dreams of today, tangible business outcomes of tomorrow. All of this will require you to orchestrate a large, global, internal team that you will lead through influence without authority, and together, you will challenge things that were never thought possible.

You will be the Customer Outcomes leader who sets the strategy & direction, drive action, and progress toward strategic objectives and value realization, by solving for the customers business outcomes with multi-year goals Industry Sales Leadership. With your vision, demonstrate Business Value across clouds and solution areas by becoming deeply embedded in the customer’s industry and business. With your Industry and Business acumen, you will execute on this strategy on a joint account plan to act on the customers business outcomes and to capture the total available market. Having a direct impact on Microsoft Revenue and the Customers transformation, you will own the Strategic Trusted Relationship & Design Thought Leadership enabling business transformation & innovation

**Responsibilities**:
Customer Engagement
- Builds and maintains relationships with executives and business and technical decision makers at high levels of the customer's organization to establish alignment on mutual goals and trust in future interactions. Seeks to deepen relationship with customers during interactions by being customer-focused and consistently honoring commitments and connecting the customer to Microsoft executives. Partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g.,Vice President).
- Proactively develops a strong understanding of the customer's industry and priorities for each assigned account, identifies opportunities to drive optimizations and new digitalization solutions based on customer's strategies, and presents solutions/ideas based on customer insights. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
- Understands customer drivers of digital transformation and leads new opportunities and orchestrates internal teams to accelerate the customer's digital transformation. Engages with customers to lead strategic technology direction/transformation within assigned accounts customer. Ensures line-of-business wins are captured (e.g., testimonials) for referencing.

Account Management
- Develops and oversees the execution of account plans for multiple accounts to ensure Microsoft revenue targets and customer business needs are met. Drives accountability to deliver on account plans among the extended virtual teams and internal industry experts. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth. Ensures sales consumption and adoption goals on target.
- Engages with internal and external stakeholders on business planning to review and plan for accounts. Set priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.
- Anticipates moves within assigned accounts, as well as potential problems and ways to mitigate risks. Determines prioritization of action for multiple assigned accounts based on customer needs, sales-generating importance, growth opportunities, and account risks, all while maintaining a high level of commitment and accountability for assigned accounts. Consults and coordinates with the account management team to make necessary adjustments, determine what actions to tackle first, and re-adjust priorities to respond to pressing and changing demands.
- Expands network of key internal (e.g., M