Guest Service Agent

2 settimane fa

Bologna, Italia STARHOTELS A tempo pieno

Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.

**Posizione**:
Join Starhotels and become part of the Front Office team at our **Hotel Excelsior** in the heart of **Bologna**.

As** Guest Service Agent** you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure.

Your responsibilities include:

- Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
- Handling check-in, check-out activities as well as other related tasks.
- Support the team during night shifts.
- Efficiently managing guest messages and requests.
- Embracing the night charm supporting the team during night shifts.
- Staying updated about hotel services, guest needs, and special events.
- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front of house equipment and property management systems.

**Requisiti**:
Exceed expectations revealing:

- A unique personality and a true passion for hospitality.
- Experience in the role.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.

Embrace global diversity by speaking:

- Italian - fluently
- English - fluently
- Additional languages are a plus.

**Altre informazioni**:
Unlock a world of benefits including:

- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Discounts with out partners.
- Ticket Restaurants for delightful dining.

Embrace growth with:

- Exceptional career advancement opportunities through our Performance Management Program.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
- Join us to shape your outstanding career_

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