Guest Service Agent

3 ore fa

Bologna, Italia Starhotels A tempo pieno

Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry. The Group vaunts 30 hotels located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.

Posizione:

Join Starhotels and become part of the Front Office team at our Hotel Excelsior in the heart of Bologna.

As Guest Service Agent you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure.

Your responsibilities include:

  • Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
  • Handling check-in, check-out activities as well as other related tasks.
  • Support the team during night shifts.
  • Efficiently managing guest messages and requests.
  • Embracing the night charm supporting the team during night shifts.
  • Staying updated about hotel services, guest needs, and special events.
  • Ensuring lobby and Front Desk standards and safety compliance.
  • Adhering to policies and procedures when working front of house equipment and property management systems.
Requisiti:

Exceed expectations revealing:

  • A unique personality and a true passion for hospitality.
  • Experience in the role.
  • Familiarity with Opera PMS for efficient operations.
  • Excellent communication skills.
  • Ability to anticipate and resolve challenges and complaint resolution finesse.
  • A commitment to delivering a high level of customer service.
  • Impeccable grooming standards.
  • Versatility in handling various work scenarios.
  • Enthusiasm when being assigned to both individual and team-oriented tasks.
  • Mastery of the local area, enhancing guest experiences.

Embrace global diversity by speaking:

  • Italian – fluently
  • English – fluently
  • Additional languages are a plus.
Altre informazioni:

Unlock a world of benefits including:

  • Stylish uniforms with complimentary laundering.
  • Exclusive discounted stays within the group.
  • Discounts with out partners.
  • Ticket Restaurants for delightful dining.

Embrace growth with:

  • Exceptional career advancement opportunities through our Performance Management Program.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career

Send in your application and let's create exceptional memories together.

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