Facilities Events Coordinator

JLL supports the Whole You, personally and professionally.
The Facilities Events Coordinator role responsible for managing, coordinating, supporting and facilitating client business events across the site as well as assisting the facilities manager in all aspects of client satisfaction.
The role is supported by the facilities team and reports into the facilities.
Key Responsibilities
Promoting a high level of satisfaction among Client users by promptly responding to their service requirements
Developing a close working relationship with key Client stakeholders/partners, landlord, managing agents and all of the facilities vendors
First point of contact for all Client events including extensive management of the Client events IT systems such as the ticketing system and event administration tool
Coordinating with the facility team in managing all furniture set-ups for events and conference rooms
Managing the events multi-skilled service partners to ensure support for events, coordinating their daily and weekly schedules in conjunction with the facilities manager
Working with external contractors, e.g. cleaning, production crews and event hosts as well as arranging onsite amenities services
Resolving problems associated with all event services including janitorial, parking, conference rooms, interior furnishings, fixtures and equipment
Managing all event space diaries through the shared events calendar
Leading planning meetings with external Clients and vendors to discuss all event requirements before each event
Providing support for guests, visitors and employees relating to all events and conference room reservations
Carry out daily quality audits of all event spaces, furniture and equipment
Providing weekly quarterly reports to both JLL and Client facilities management
Working with the facilities team to ensure office space is kept to a high standard and all processes are adhered to, including walk-rounds, health and safety management, contractor management and ad-hoc duties
Act collaboratively with event hosts before, during and after events to solve problems and resolve spontaneous and unique situations
Work with the Facilities team to ensure preventative and reactive tasks are completed within the Service Level Agreement (SLA) timeframe
Working Life
On a daily basis you will be working across a large office site
The main business language spoken in our offices is English. Knowledge of English is essential
The role will be structured on a shift basis over a 5-day week
On occasion you may be required to work weekends this will be arranged in advance and in accordance with the rota
About You
You are keen to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise
You have experience in an event management or coordinator role working within an event, hospitality, tourism, facilities environment or similar industries
You work collaboratively as part of a team to solve problems with professionalism and service focused approach
You are adept at multitasking and can manage multiple projects effectively
You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
You are open and have good communication skills
You strive for excellence in what you do and share ideas for improvement
You are proficient with Word and excel and have a keen interest in technology
You are adaptable to work to requests and projects that may vary from day to day
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed t