Order Management Specialist

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

We are looking for an Order Management Specialist - L.68/99, for a 6-months temporary contract.

**This is a Hybrid position**: you will work twice a week in our office in Buccinasco (MI) and 3 days from home.

We are looking for an open-minded, curious and eager to learn person who will be trained on different activities (electronic invoices, credit memo, price list...) within the Order Management Team

**In this role, you will have the opportunity to**:
Process customer orders in compliance with company policies and standard operating procedures

Ensure pricing are updated correctly in the ERP

Demonstrate excellent data entry skills to quickly and accurately review and input data

Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable

Ensure timely and accurate processing of credit notes

Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction

Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction

Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction

Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)

**The essential requirements of the job include**:
High school degree / University degree;
Fresh graduates are welcome OR a minimum relevant work experience in a fast-paced Order Management role would be an advantage;
Fluent Italian and Intermediate English are required;
Ability to work with MS Office products including Word, Excel, and Outlook

Strong written and verbal communication skills

High attention to details

Strong focus on driving customer satisfaction

Outgoing, positive, team playerStrong sense of accountability

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.