Account Delivery Manager

**Objective**: To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations. **Responsibilities**: **Business Development & Account Growth**: - ** Account Strategy Development** - Create and maintain comprehensive Account Development Plans for the assigned portfolio - Conduct quarterly strategic account reviews with stakeholders - Map decision-maker influence and develop multi-threading strategies - ** Expansion Revenue Generation** - ** Primary KPI**: Generate a minimum of 2 expansion opportunities per account per quarter - Identify cross-sell and upsell opportunities through systematic client engagement - Execute a consultative selling approach focused on business outcomes - Own expansion pipeline from identification through closed-won - ** Stakeholder Relationship Management** - Build and maintain executive-level relationships (C-suite and VP level) - Conduct monthly business reviews demonstrating ROI and value realization - Position as strategic AI transformation advisor, not just delivery vendor - Manage stakeholder expectations and nurture long-term partnerships - ** Market Intelligence & Competitive Positioning** - Monitor client industry trends and emerging AI opportunities - Gather competitive intelligence and market feedback - Provide insights to product development and business strategy teams **Project Delivery Excellence**: - ** End-to-End Project Leadership** - Own complete project lifecycle from initiation through successful closure - Ensure delivery of committed business outcomes, not just technical deliverables - Manage project scope, timeline, budget, and quality standards - Lead cross-functional teams, including AI engineers and solution architects - ** Client Experience Management** - Maintain Customer Satisfaction Index (CSI) >4.0 across all projects - Ensure a premium client experience at every touchpoint - Proactively address issues and implement corrective actions - Build trust through transparent communication and reliable delivery - ** Risk Management & Issue Resolution** - Identify and mitigate project risks before they impact delivery - Escalate critical issues with a clear problem definition and proposed solutions - Maintain risk registers and implement mitigation strategies - Conduct lessons learned sessions and drive continuous improvement - ** Value Demonstration & ROI Measurement** - Implement OKRs, DoD, and measurable success criteria for every project - Track and report business impact throughout the project lifecycle - Create compelling success stories and case studies - Prepare ROI calculations and business value presentations **Team & Resource Management**: - ** Project Team Coordination** - Allocate and coordinate AI engineers, architects, and specialists - Conduct regular team meetings and sprint planning sessions - Monitor team performance and provide feedback for improvement - Ensure knowledge sharing and cross-training within project teams - ** Talent Development & Mentoring** - Conduct bi-weekly 1:1 meetings with team members - Support professional development and skill-building initiatives - Provide performance feedback and career guidance - ** Resource Optimization** - Optimize resource allocation across the project portfolio - Coordinate with other ADMs for resource sharing and load balancing - Monitor utilization rates and productivity metrics - Plan resource requirements for upcoming projects and expansions **Strategic Collaboration & Process Excellence**: - ** Cross-Functional Alignment** - Collaborate with the AI Engineering team for technical solution design - Work with Business Development for pipeline development and deal closure - Partner with the Operations team for contract management and legal documentation - Align with CTO, CDO, and CEO on strategic account priorities - ** Process Innovation & Documentation** - Maintain accurate project documentation and account records - Contribute to delivery methodology improvements and best practices - Share learnings and insights with the broader delivery team - Participate in process optimization initiatives - ** Knowledge Management** - Document project outcomes, lessons learned, and best practices - Create and maintain technical documentation for client handovers - Build reusable assets and accelerators for future projects - Contribute to Neurons Lab's intellectual property and thought leadership **Capabilities**: - ** Leadership** - Ability to lead cross-functional teams and drive results - ** Communication** - Exceptional verbal and written communication skills - ** Risk Management** - Proactive identification and mitigation of project risks - ** Fast Decision Making** - Rapid response to changing client needs and market conditions - ** Ownership** - Complete a