Front Office Manager

At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor.
Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home.
Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the picturesque western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Front Office Manager (M/F/d) to bring the essence of our A-ROSA experience to life in this stunning setting.

**Benefits**:

- Full time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation
- Staff house in the middle of the center of Saló
- Canteen and breaks
- High level learning activities
- Food&Beverage discounts
- Family&Friends discounts in the Resort
- Discount on SPA services
- strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)
- Career opportunities in a successful and international group.
- Responsibilities
- Coordinating and supervising all the Front Desk operations, according to the company standards and procedures, maintaining high standards at all times and fostering a culture of development, high performance and Guests’ satisfaction
- Maximizing suites´ and rooms´ revenue and occupancy by monitoring rates and availability
- Scheduling Front Office Team shifts
- Maintaining excellent professional relationships with all the Guests, Department Managers and other Colleagues, assuring accurate communication of all relevant information and Guests´ requests to all departments
- Personally welcoming VIP Guests and Habitue, anticipating their demands and needs,
Preventing and managing Guests’ complaints
- Assuring adherence and compliance to all legislations and company standards, performing follow-up if required during or after internal and external audit
- Assuring a very high level of personal hygiene, behavior and grooming standards of Front Office team
- Supervision of cash accounting (payment of guest bills)
- Providing top quality service culture in compliance with Company standards (timely responding to requests, efficient and courteous check-ins, check-outs )
- Performing other reasonable duties as required by General Manager
- Requirements
- Bachelor degree in Economics / Finance / Hotellerie management / Foreign languages
- Minimum 3 years´ work experience preferably at a high-level Resort in the same role
- Strong and proven cashiering experience of point-of-sale systems
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
- Italian and English confidence are mandatory. German language skills are also required (minimum B1)
- High confidence with Microsoft Office Suite
- Confidence with Resort Management software such as Sihot/Protel or others is preferable
- Customer centricity, project management, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team building skills are a must
- High commitment to delivering exceptional Guests service with a true passion for the hospitality industry
- Personal integrity, with the proven ability to work in an environment that demands excellence, time and energy
- Ethical approach to work
- Legal right to work in Italy
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A-ROSA Lago di Garda
Constanze Engelhardt
Via del Panorama 47
25087 Salò BS