Front of the House Manager

3 giorni fa

Salò, Lombardia, Italia DSR Hotel Holding GmbH A tempo pieno

Job description

Responsibilities

  • Coordinating and supervising all the Front Desk operations, according to the company standards and procedures, maintaining high standards at all times and fostering a culture of development, high performance and Guests' satisfaction
  • Maximizing suites´ and rooms´ revenue and occupancy by monitoring rates and availability
  • Scheduling Front Office Team shifts
  • Maintaining excellent professional relationships with all the Guests, Department Managers and other Colleagues, assuring accurate communication of all relevant information and Guests´ requests to all departments
  • Personally welcoming VIP Guests and Habitue, anticipating their demands and needs,
  • Preventing and managing Guests' complaints
  • Assuring adherence and compliance to all legislations and company standards, performing follow-up if required during or after internal and external audit
  • Assuring a very high level of personal hygiene, behavior and grooming standards of Front Office team
  • Supervision of cash accounting (payment of guest bills)
  • Providing top quality service culture in compliance with Company standards (timely responding to requests, efficient and courteous check-ins, check-outs…)
  • Supervising Guests' incoming and outgoing correspondence (messages, e-mail, etc.)
  • Performing other reasonable duties as required by General Manager

Personal profile

Requirements

  • Bachelor degree in Economics / Finance / Hotellerie management / Foreign languages
  • Minimum 3 years´ work experience preferably at a high-level Resort in the same role
  • Strong and proven cashiering experience of point-of-sale systems
  • Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
  • Italian and English confidence are mandatory. German language skills are also required (minimum B1)
  • High confidence with Microsoft Office Suite
  • Confidence with Resort Management software such as Sihot/Protel or others is preferable
  • Customer centricity, project management, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team building skills are a must
  • High commitment to delivering exceptional Guests service with a true passion for the hospitality industry
  • Personal integrity, with the proven ability to work in an environment that demands excellence, time and energy
  • Ethical approach to work
  • Legal right to work in Italy

Offer

Benefits

  • Full time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation
  • Staff house in the middle of the center of Saló
  • Canteen and breaks
  • High level learning activities
  • Food&Beverage discounts
  • Family&Friends discounts in the Resort
  • Discount on SPA services
  • strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)
  • Career opportunities in a successful and international group.

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