Program Director, Italy

**Director, Italy Programs**

Contract Type: Full Time, Permanent Contract

Location: Rome, Italy

Salary: 60,000 Euro, pa

Reports to: Global Director of Operations

At IFSA, we offer a mission-driven environment where your work has global impact. As part of our Rome and wider IFSA team, you’ll enjoy:

- Flexible work arrangements and appreciation for work/life balance
- Professional development support and opportunities to collaborate across regions
- A culture rooted in inclusive excellence, intercultural agility, and individualised learning
- The chance to shape transformative educational experiences in one of Europe’s most dynamic cities

**Position Overview**
- Are you a life-long learner, curious about the world around you?_
- Are you passionate about inclusion and the profound impact of global learning?_

If so, we would love to welcome you to our global community

The Director, Italy Programs, is responsible for the leadership and coordination of all aspects of Italy program, including leading the planning and delivery of high quality IFSA designed programming, custom courses, high impact co and extracurricular activities that support learning and satisfaction outcomes, development of university and local partnerships, effective academic administration; and engaging with students and faculty to enhance their program experience and wellbeing.

This position works closely with colleagues from our sites in Europe, Australia and China, Health & Safety & Wellbeing, Academic Affairs, Institutional Engagement, and Student Engagement teams to uphold academic and operational excellence and contribute to IFSA’s mission of transformative education.

**Responsibilities**

Leadership
- Recruit, hire and train new staff in consultation with the Global Director and HR, ensuring alignment with team goals and organisational values
- Lead, develop and inspire staff to achieve high levels of performance and engagement and professional growth
- Cultivate and model practices and behaviours that reflect IFSA’s organisational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
- Maintain the highest standards of academic and operational quality ensuring consistency and continuous improvement
- Contribute to the development of best practices and standard operating procedures across the organisation, and help to foster a culture of continuous improvement
- Facilitate regular team meetings to encourage communication, share ideas, implementing IFSA policies and team building initiatives
- Lead and assist in crisis management, providing support to staff during incidents ensuring adherence to established protocols

Operations
- Ensure full compliance with all IFSA policies including academic, disciplinary, health and safety, operational and fiscal policies
- Oversee and manage data related to program and program operations to ensure accuracy and integrity and timely reporting
- Lead and support academic management of program, including the course registration process, appreciative advising, and student learning plan consultations.
- Conduct appreciative advising with students, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
- Support and coordinate the planning of excursions, co-curricular activities, orientations and other events to enhance student engagement
- Design and implementation of intercultural programming, providing opportunities for students to engage with the local community through co-curricular and intercultural activities
- Support the development of custom program proposals, as well as the planning and delivery of awarded program
- Ensure overall quality management by regular evaluating program operations to meet the highest standards of excellence and student satisfaction
- Meet with students regularly to assess their experiences and to resolve problems, documenting advisory sessions as appropriate and per IFSA policy
- Lead and contribute to emergency response and student incident management based on established protocol, and participate in after-hours emergency phone rotation.
- Follow all policies and procedures for incident reporting and documentation.
- Manage program facilities, including premises inspections.
- Manage accommodation assignments to ensure that students are placed in safe and high-quality living environments, conducting regular quality checks and addressing any issues related to housing logistics
- Submit financial reports; support the preparation of budgets, maintain accounting records, and ensure submission of regular accounting reports.
- Maintain budgetary oversight for program related expenses, including excursion and accommodation costs, ensuring that financial resources are allocated efficiently and within the approved budgets
- Opportunity to contribute to additional projects and initiative, including remote work opportunities or travel to other sites