Customer Service Representative
6 giorni fa
Customer Service Representative
Per il nostro team Customer Service, ricerchiamo Customer Service Representative **part-time** per un contratto a **tempo determinato della durata di 6 mesi.**
**Di cosa ti occuperai**:
A diretto riporto del Supervisor:
- gestirai le richieste telefoniche di informazioni e assistenza da parte dei clienti che contattano il Customer Service
- fornirai assistenza di primo livello utilizzando tutti gli strumenti operativi a disposizione, nel rispetto degli standard qualitativi e quantitativi condivisi con il supervisor per garantire un eccellente Customer Experience.
- Risponderai efficacemente ed efficientemente alle chiamate inbound dei clienti sulle tematiche di Spedizioni, Resi, Pagamenti, Assistenza ordini e prodotti, risolvendo le eventuali problematiche e fornendo assistenza di primo livello
- Sarai interprete dei valori del brand nel contatto e la gestione di ciascun cliente.
**Requisiti**:
- Preferibile esperienza pregressa in call center: attività di Front Office e/o Back Office
- Preferibile esperienza pregressa in attività a diretto contatto con il pubblico Ottime abilità relazionali e comunicative sia parlate che scritte
- Forte orientamento al cliente, all’obiettivo ed al problem solving
- Ottime capacità nella gestione delle obiezioni e nella gestione dello stress
- Precisione, entusiasmo e professionalità
- Attitudine al lavoro in gruppo
- Etica ed integrità
- Buon utilizzo del pc e pacchetto office
**Richiesta disponibilità a lavorare su fascia pomeridiane e serale e durante il week end.**
**Offriamo un contratto a tempo determinato di 6 mesi**
**Contratto part time 20 ore settimanali
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