Guest Communication Agent

7 giorni fa

Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.

**MAIN RESPONSIBILITIES**:

- Answer phone calls in an efficient and friendly manner.
- Handle guests’ requests in an appropriate manner.
- Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
- Assist colleague in running daily reports for department.
- Constantly be up to date regarding expected arrivals and departures.
- Maintain positive guest and colleague interactions in a good working relationship.
- Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
- Ensure punctuality is kept at all times.
- Deal with enquiries in person or by telephone.
- Take appropriate steps in emergency.
- Receive and attend to outgoing calls: local, trunk and international.
- Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

**QUALIFICATIONS AND EXPERTISE**:

- Previous experience in similar and/or related fields in a 5* Hotel.
- Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).
- Good knowledge of the attractions and events in Milan.
- Excellent communication and organization skills.
- Working computer skills and knowledge.
- Able to work calmly & confidently under pressure.

**ADDITIONAL INFORMATION**

Type of work: Full time

Location: Milan, Italy

Department: Lifestyle

Languages: English, Italian

Other advantages: Meals in our Staff canteen; Uniform and laundry service; Tailored training programs; Company discounts on Armani shops.

Contratto di lavoro: Tempo pieno, Tempo determinato
Durata contratto: 6-12 mesi

Benefit:

- Mensa aziendale
- Sconti sui prodotti o servizi dell'azienda
- Supporto allo sviluppo professionale

Orario:

- Dal lunedì al venerdì
- Orario flessibile
- Turni
- Weekend

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo
- Quattordicesima
- Tredicesima

Esperienza:

- Guest Communication Agent: 1 anno (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)

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