Multiline Claims Specialist

Company:

Everest Insurance (Ireland) Italy Branch

Job Category:

Claims

Job Description:

Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

Your Role Purpose:

Your purpose is to provide effective claims handling in accordance with the Claims Department's guidelines and procedures. You will investigate and evaluate claims, which involves participating in all aspects of a claim file, including data gathering, investigation, and developing claim summaries and timelines.

A key part of your role is preparing documentation, maintaining appropriate databases and systems, preparing claims reports, and communicating updated claims information to entitled entities wherever applicable.

Everest is currently undergoing rapid growth, and with it, our claims teams. In this role, you could be called upon to help manage casualty, professional indemnity, and A&H claims.

Your Duties and Responsibilities:

• Assist with and/or directly handle all aspects of a claim file from beginning to conclusion, including the investigation, determination of liability, confirmation of coverage, assessment of damages, and drafting of claim evaluations for recommended action.
• Investigate claims, obtain appropriate data, and assemble relevant information and facts, including evaluating external provider reports, securing internal reviews, and developing case summaries and timelines.
• Utilize claims management information systems to maintain, organize, and retain relevant claims data and files.
• Review all claims for the status of investigation, coverage analysis, documentation of damages, adequacy of reserves, evaluation of expert witnesses, and current plan for claim resolution.
• Manage relationships and provide support for internal and external customers, serving as a primary source of contact and support for individuals involved in claims and lawsuits.
• Maintain cooperative working relationships with other departments to facilitate quick responses to internal and external customers.
• Participate in problem-solving and resolution in accordance with Company policy, guidelines, and regulatory requirements.
• Identify trends and opportunities in claims and participate in reporting and communication as directed.
• Assist with efforts to educate clients and brokers regarding risk issues identified through claims data to mitigate future risks.
• Perform miscellaneous job-related duties as assigned.
• Negotiate settlements efficiently, balancing customer satisfaction with cost-effective claims resolution.
• Provide technical expertise and guidance to junior claims handlers and support staff.
• Collaborate with underwriters and risk management teams to improve claims processes and reduce future exposure.
• Ensure claims are handled in a timely and professional manner, maintaining high standards of accuracy and service.
• Stay up to date with industry trends, legal developments, and regulatory changes affecting the claims landscape.

Your Candidate Profile:

• You have strong, relevant Casualty and PI claims expertise, with a minimum of 6-8 years of experience, preferably with international insurance companies. A&H experience and TPA auditing/supervising is an advantage.
• You are fluent in both written and spoken Italian and English (additional languages are an advantage).
• You have a Bachelor's degree or equivalent (preferred).
• You possess an inquisitive and entrepreneurial mindset with a desire to share new ideas.
• You have strong investigative, problem-resolution, and interpersonal skills and can work effectively with a wide range of people.
• You can use independent judgment and manage confidential information.
• You have experience developing and maintaining recordkeeping systems and procedures.
• You have knowledge of the judicial system and procedures.
• You can analyze, interpret, and draw inferences from research findings to prepare reports.
• You possess strong interviewing and data collection skills and can work independently and as part of a team.
• You are proficient in the use of computers and Microsoft Office software.

What if I don't meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn't align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Type:

Regular

Time Type:

Full time

Primary Location:

Milan, Italy

Additional Locations:

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