Front of the House Manager

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice's landmarks from the rooftop Restaurant Terrazza Danieli.

About The Role
The Front of the House Manager oversees all guest-facing operations, ensuring a seamless and personalized experience from arrival to departure. This role leads the Front Desk and Guest Experience teams, fostering collaboration and service excellence in line with Four Seasons' legendary standards.

What You Will Do

• Supervise and guide all Front of the House operations, including Front Desk and Guest Experience, ensuring seamless communication and coordination.
• Maintain a strong presence in the lobby, engaging with guests and ensuring an elevated level of personalized service.
• Oversee guest arrivals and departures, ensuring efficiency, accuracy, and warmth in every interaction.
• Manage and support the team in resolving guest concerns and service recovery opportunities with professionalism and empathy.
• Monitor daily performance, service flow, and room readiness, collaborating with Housekeeping and other departments to meet guest expectations.
• Lead and coach the Front of the House team through regular feedback, training, and development initiatives.
• Ensure adherence to Four Seasons' standards, policies, and procedures, while maintaining a safe and organized working environment.
• Support financial and operational goals through effective scheduling, payroll management, and cost awareness.
• Participate actively in departmental meetings, contributing to continuous improvement and innovation in guest experience.

What You Bring

• 3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel or resort environment.
• Fluency in English and Italian.
• Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills and a genuine passion for guest service and personalized hospitality.
• Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms).
• Proven ability to handle guest concerns with professionalism and grace.
• Cross-cultural sensitivity and the ability to adapt communication and service styles to individual guest needs.
• Degree or diploma in Hospitality Management or related field preferred.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Hours

• Full-time position based at Hotel Danieli, Venice.
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy