Service Desk and Workplace Team

About the Job:
The Service Desk and Workplace Team Lead for the Czech Republic and Slovakia (CZ/SK) plays a vital role in managing and overseeing the Service Desk and Workplace Team support operations within the specified region. Operating under the Workplace Services Functional Lead, this position encompasses leadership responsibilities for a team focused on providing frontline IT support to end-users, ensuring smooth operations of workplace technology and services

What You Do:

• Manage day-to-day work across the team, ensuring efficient operations.
• Lead and supervise the Service Desk and Workplace team for the CZ/SK region, providing direction, mentorship, and support.
• Participate in solving emergency situations, such as incidents and problems.
• Monitor service desk performance metrics and KPIs, implementing strategies to enhance service quality.
• Collaborate with the disciplinary head to set up processes, budget, and system stability.
• Organize teams to ensure system availability and operation in accordance with IT SOA.
• Prepare reports on demand to track performance and progress.
• Develop and maintain documentation, policies, and procedures for service desk and workplace L1 support

What You Bring:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support or service desk operations, with a strong background in frontline support.
• Leadership experience, demonstrating the ability to inspire and motivate a team.
• Strong analytical thinking and problem-solving skills.
• Excellent communication skills in English and Czech/Slovak, both written and spoken is a must.
• Familiarity with IT SOA and service desk performance metrics.
• Basic knowledge of AI technologies, principles, and their practical use

What We Offer:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support balancing family and career and help our people return from career breaks with valuable experience

79985 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

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Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute

To Recruitment Agencies:
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agency or search firm recruiters. When we engage with recruitment agencies, the partnership is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate is ultimately employed by Allianz.