Service Desk Specialist

2 settimane fa

Italia Sustainable stainless steel producer A tempo pieno


About Us: 

At Outokumpu, we proudly stand as both an industry and global leader in driving a force for sustainability As pioneers in sustainable stainless steel production, we're on a mission to create a world that lasts forever. With about 9,000 passionate employees and a presence in over 30 countries, Outokumpu stands as a trusted partner in stainless steel supply, esteemed by a rich list of leading brands such as Fiskars, Miele, Shell, Zwilling and many more.



Key Responsibilities:

  • Provide 1st level support to end users via phone calls, chat, email, and our support portal.
  • Troubleshoot and resolve technical issues using solutions from our knowledgebase.
  • Escalate unresolved tickets to 2nd level support teams and third-party suppliers.
  • Assist users with IT service requests.
  • Ensure all actions are accurately recorded in our ITMS tool.
  • Perform user administration tasks across various IT systems.
  • Utilize and contribute to the development of our existing knowledgebase.

Qualifications:

  • IT degree or equivalent qualifications.
  • Minimum of 1 years of experience in Service Desk or IT support.
  • Fluent in English both spoken and written. Additional language skills in Outokumpu main languages Finnish, Swedish or German appreciated
  • Excellent analytical and problem-solving skills.
  • Strong communication and customer service skills.
  • Experience with standard IT management tools such as Active Directory, O365, and Windows.
  • A mindset geared towards learning and skill development.
  • Experience with ServiceNow or a similar ITSM tool is preferred.

Why Join Us?

  • Be part of a global leader in stainless steel manufacturing.
  • Work in a dynamic and innovative environment.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.

If you are passionate about IT support and eager to contribute to a leading company, we would love to hear from you. Please send your CV in English and to join the Outokumpu team

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