Customer Success Tech

5 ore fa

Milan, Italia Agicap A tempo pieno
About Agicap
Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and Agicap is part of the French Tech 120, rewarding the most promising startups in France.
Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies.
We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.
These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure
Home page Customer Stories Our Values
Working together with the Onboarding team and the CS Ops team, you will have a direct relationship with clients and you will provide regular feedback to the Product team. Your mission will consist of assisting clients in their implementation of Agicap solution's key features (banking and data integration).
For that purpose, you will be responsible for : - Integrate customer data (70%): - Collect and integrate client's data from various sources (banks, accounting tools)Connect client's banks - Arrange the data into a format that can be imported into Agicap
- Build the team (15%): - Contribute to the creation of the Customer Success Technical team - Train new Customer Success Managers on customer data integration processes - Build a library of i to process customer data in a scalable way - Contribute to build Agicap's knowledge management on banking aggregation - Build a wiki of best practices and key processes - Contribute to scale the processes by defining, improving and automating the way we collect and transform customer data for import
- Contribute to the product development (15%): - Become the reference within the Customer Success department for customer data import, banking aggregation and act as the point of contact for the Product team - Provide structured and quantitative product feedbacks to help prioritise customer data integration features and banking aggregations
This position is also the gateway to many opportunities within the Customer Success department, the Product department, and Agicap in general. What we are looking for :
  • You graduated from an engineering or business school
  • You speak perfectly Italian as well as fluent English, French as a second language is ideal
  • You have an excellent command of Excel
  • You have ideally experience in automating data processing via VBA or other languages
  • You are a team player and want to share your knowledge
  • You are willing to develop your customer interactions skills
  • You are curious and a fast-learner
  • You have developed excellent oral and written communication skills
  • You are ambitious and the start-up mindset appeals to you
  • You are ready to give it your all for a project you fully adhere to
What we offer :
  • Perfect moment in terms of growth and opportunities to join our adventure
  • Competitive salary
  • Fast learning environment, entrepreneurship and team spirit
  • An incredible team of entrepreneurs
  • Thursday beers and afterworks with the team
AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity
Non vediamo l'ora di incontrarvi We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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