Conversation & Prompt Engineer

Assist Digital is an international company providing end-to-end customer experience services to global brands. For more than 20 years we have been combining human and artificial intelligence to turn every contact into a valuable opportunity.

People are the focus of our projects and our everyday life. We therefore create an open and collaborative work environment, where potential is brought out, where we share skills and experiences. We achieve excellence, sustainable and innovative goals together, leaving a positive impact in the territories we operate in.

We are looking for a Prompt Engineer to join our Advanced AI team.

About the role

As part of the Assist Digital AI Factory you will have the opportunity to work on multiple projects, together with experienced AI & SW Architect, AI/Backend/Frontend Engineers, Product Owners and other stakeholders, to contribute to deliver AI powered projects.

Your responsibilities:

• Design and develop effective prompts for GenAI models by applying different strategies and best practices.

• Collaborate with the AI and delivery teams to identify areas for improvement and develop strategies to address these challenges.

• Monitor and analyze the performance of existing prompts, making necessary changes to optimize their effectiveness.

• Work closely with the AI and delivery teams to ensure that prompts are correctly integrated into our products and services.

• Follow the full life cycle of an AI project.

• Work with Agile and Dev/MLOps techniques and implementation approaches in the delivery.

Qualifications & skills

• 2+ years of production experience working in software development or machine learning engineering.

• Knowledge of Generative AI and prompt engineering approaches.

• Knowledge of test strategies to evaluate and measure system performances.

• Proficiency in Python and Python data-science libraries.

• Knowledge in data analysis and cleaning.

• Understanding of data structures.

• Knowledge of code repository, IDE and versioning system (preferably GitLab).

• Knowledge of Agile methodologies and tools.

• Fluency in English (both verbal and written).

• Passion for AI, ML, data science, and ability to work flexibly within a team.

• Team player with strong communication skills.

Nice to have:

• Knowledge of RAG systems.

• Knowledge of NLP and Computational Linguistics.

• Knowledge of AWS or at least one other cloud provider (i.e. Azure, Google Cloud).

Our offer

• Hybrid Smart Working
• A growth path aimed at improving your professionalism
• Ticket Restaurant and Corporate welfare
• Flexible working hours
• Access to our corporate conventions
• Internal and external training programs with the possibility to achieve professional certifications according to the role (UX PM 1-2-3, Scrum Master,…)

Location: Rome, Naples or Lecce

Assist Digital in 2017 and 2021 obtained certification as Great Place to Work in Italy.

JOIN US

"With a view to enhancing diversity and fighting for equal opportunities, this announcement is addressed to all candidates without any kind of discrimination."

The company Assist Digital spa is the data controller of personal data.

The data that the Company intended to process are: A) Personal data; B) Information about educational career, professional situation and field of expertise; C) Specific data: health data, data revealing racial or ethnic origin, political opinions, trade-union membership, religious or philosophical beliefs. The legal basis for points A and B is the performance of pre-contractual measures pursuant to art. 6, letter B) of the GDPR.The legal basis for point C is your express consent pursuant to art. 9 of the GDPR. The collected data will be processed to carry out the research, selection and evaluation of the personnel in order to manage your application with reference to a specific job advertisement and to manage your spontaneous application. In the event that you have provided your data by applying to a job advertisement, such data may also be processed for future selections after the explicit consent sent together with the curriculum or subsequently given.

Your data will be kept for the time strictly necessary to fulfill the above mentioned purposes and in any case for a period not exceeding 36 months unless you withdraw, at any time, your consent to the processing of your data. In any case, your data may be processed due to legal obligations and in the exercise of certain rights before the Courts by the Company. You, as data subject of the processing of personal data, may exercise at any time the rights expressly granted by the European Regulation, and in particular: Right to access personal data (art. 15): Right to rectification (art. 16), Right to erase (art.17) , Right to restriction of processing of personal data (art. 18), Right to data portability (art. 20), Right to object (art. 21) Right to lodge a complaint with the competent supervisory authority, Right to withdraw consent . If you wish to exercise the rights listed above, please find here the address of the Controller: Via Angelo Inganni n. 93 Milano Italy or the e-mail address: The company Assist Digital spa , considering the protection of personal data of the interested parties to be of the utmost importance, has appointed a data protection officer (DPO) who can be contacted by writing to the e-mail address for any issue concerning the protection of personal data."