Customer Success

About Smart Robots

Smart Robots, a scale-up within the
e-Novia Group
, digitalizes manual operations in manufacturing through 3D vision, augmented reality, and artificial intelligence technologies. Our mission is to enable intelligent, efficient, and human-centred factories by providing tools that support operators, improve quality, and digitalize manual processes. With over 100 clients across Italy and Europe, Smart Robots is a recognized leader in the digital transformation of industrial manual processes.

Customer Success & Application Engineer

As a
Customer Success & Application Engineer
, you will be responsible for the successful implementation and adoption of Smart Robots solutions at customer sites, directly or through our network of partners and integrators.

You will coordinate technical delivery activities, provide training and support, and gather market feedback to guide product evolution.

This role combines technical implementation, project management, and customer success, with a strong focus on collaboration, quality, and continuous improvement.

Main areas of activity

• Coordinate Smart Robots system deployments from order to go-live, ensuring quality, timelines, and customer satisfaction.
• Plan and monitor project activities, controlling schedules, costs, and resources.
• Gather and define technical and functional requirements with customers and partners.
• Configure Smart Robots systems both in-house and at customer sites.
• Lead customization and integration activities in collaboration with the R&D team.
• Collect structured feedback from the field and share it with the engineering and product management teams.
• Support post-delivery phases to ensure system performance and partner competence growth.
• Manage technical relationships with partners, integrators, and distributors, providing continuous training and support.

Required background and technical skills

Education:

• Bachelor or Master's degree in Automation, Electronic, or Mechatronic Engineering (or a related field).

Professional Experience:

• 3–6 years of experience as an Application Engineer, Customer Success Engineer, or Technical Project Engineer in automation or industrial technologies.

Technical & Professional Skills:

• Experience with project management tools and methods.
• Familiarity with machine vision, robotics, or digital manufacturing systems.
• Strong analytical, structured, and problem-solving mindset.
• Excellent communication and interpersonal skills.
• Hands-on, flexible, and autonomous attitude.
• Fluency in Italian and English.
• Availability for business travel in Italy and abroad.

We Offer

• Full-time position with a competitive compensation package based on experience and role.
• Dynamic, fast-growing environment at the intersection of AI, robotics, and digital manufacturing.
• Continuous professional growth through real industrial projects in an international context.
• Modern offices in Milan within the
  e-Novia SpA
  headquarters, with a collaborative and merit-based culture.
• Flexible hybrid work policy based on trust and results.
• Access to training programs and opportunities to participate in leading industry events.
• Healthcare and welfare packages aligned with company standards.
• A role within a passionate, high-performing team to be proud of, driving the future of digital manufacturing.

Application

Interested candidates can apply by submitting their CV using the form below this posting.

Resumes must include authorization for the processing of personal data in accordance with
Regulation (EU) 2016/679 (GDPR)
.
Smart Robots
values diversity and promotes equal opportunities: this job posting is open to candidates of all genders, in compliance with
Italian Legislative Decree No. 198/2006
.