Padel Travel Manager

7 giorni fa

Milano, Lombardia, Italia Weebora A tempo pieno 40.000 € - 80.000 € all'ano

We're hiring an Internal Travel Agent to design, price, and operate padel trips for corporations, padel clubs, padel communities, and bespoke customers.

You will:

  • Proactively create a rolling calendar of padel itineraries by destination, season, and audience segment.
  • Scope client needs and turn them into crisp, margin-positive proposals within SLA.
  • Own end-to-end operations—from supplier sourcing and rate cards to booking, documentation, and on-trip support.
  • Collaborate with Sales/Marketing to package offers and fuel demand with compelling content.

This is a blended product creation + operations + client service role for someone who lives, travels, speaks the language of suppliers, and understands the rhythms of padel.

Key ResponsibilitiesTrip Calendar & Programming
  • Build/maintain a quarterly padel trip portfolio across priority destinations.
  • Create trip tiers (corporate offsites, club clinics, community tournaments, family-friendly breaks) with clear positioning and capacity plans.
  • Validate demand via discovery calls, interest lists, and early-bird deposits; manage go/no-go gates (D-90/D-60/D-30).

Supplier Network & Commercials
  • Source and negotiate with hotels, resorts, padel/tennis clubs, coaches, transport providers, destination management companies.
  • Secure rate cards, allotments and cancellation terms; maintain a vetted supplier scorecard per destination.
  • Protect gross margin via smart packaging, upsells (coaching, gear, hospitality, tourism experiences), and yield on court time.

Client Discovery & Packaging
  • Run discovery for corporates, clubs, communities, and bespoke clients (goals, pax mix, budget, dates).
  • Deliver proposal packs (itinerary, inclusions, court plan, logistics, pricing) timely.
  • Coordinate with Sales/Account Managers to close, then handhold clients through documentation and pre-trip comms.

Operations & Fulfilment
  • Own booking stack (accommodation, court time, coaches, ground transport, catering, extras); manage rooming lists.
  • Issue travel documents, waivers, insurance confirmations; provide on-trip support and incident escalation.

Marketing & Communications
  • Supply ready-to-share kits (flyers, social copy, email templates, landing pages) to clubs and corporate POCs.
  • Maintain proactive cadence: monthly updates, countdown comms, service notices; gather UGC and testimonials post-trip.

Data, Reporting & Process
  • Maintain CRM hygiene: leads → quotes → bookings; track proposals sent, win rate, margin, NPS.
  • Report KPIs by segment (corporate/club/community/bespoke); improve templates and checklists to scale volume.

Requirements

What You'll Bring

  • 3–5+ years in the travel industry (travel agency, tour operator, DMC, corporate/incentive sports travel).
  • Proven itinerary building across multi-component trips and supplier negotiation experience.
  • Excellent English (spoken & written). Spanish strongly preferred; additional EU languages a plus.
  • Commercial acumen (scoping, pricing, margin protection) and client empathy under tight timelines.
  • Process ownership.
Nice to Have
  • Familiarity with padel and/or tennis  formats, coaching structures, and event flow.
  • Existing network of sports resorts/padel clubs/coaches in Europe/Med (Spain, Italy, Portugal, Balkans, Nordics).
  • Experience running corporate offsites/incentives and managing allotments for 10–40 pax groups.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Performance Bonus
  • Gym access
  • Laptop and phone

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