Payroll Operations Delivery Manager

Join us on a journey of endless possibilities

At Strada , possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

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Responsibilities

As manager of the day to day local HRO activities for his client(s), the Payroll Senior Manager has following business responsibilities:

Act as the main HRO interface for internal and external contacts (AMO (Team) Managers, Social Law Advisors and client representatives)

Ensure payroll processes are performed in due time and validate payroll before payment

Provide leadership, coaching and assistance to team members in their day-to-day activities

Handle exceptions and complex tickets regarding payroll escalated by Subject Matter Experts

Analyze and approve feasibility of change requests and provide workload estimations to the client

Conduct regular team meetings as well as regular reviews of open issues or change requests with AMO and HRO and regularly report to the HRO Manager and HRO Service Delivery Managers

Monitor tickets status to meet SLA's and escalate whenever appropriate

Have a thorough knowledge of contract scope, coordinate and communicate issues, and initiate follow-up with the team, HRO Service Delivery Management and HRO Management

Manage the resources allocation within the team in order to guarantee the continuity of the service to the clients as contractually agreed

Participate in the development of innovative and proactive methods to assist the team in achieving performance standards

Guarantee that the team is actively following up on updates in employment law

Regularly control quality assurance (QA) on team members' work

Participate in the development of the HRO department and to the ongoing process of improvement

For his specific client, the Payroll manager also provides support to the Service Delivery Manager by:

Preparing and participating in regular local service delivery meetings with his client

Looking for possible improvement of the services provided

Managing operational issues: analyze the root causes and possible remediation

Representing operational excellence towards his client and ensuring operations delivery according to the contract

Making sure all SAS70 HRO duties are respected

Preparing specific operational reports

Next to the key accountabilities related to the business, the Payroll Manager also has people management responsibilities:

Be aware of company objectives, respect them and act on them

Show leadership: steer and motivate people to implement the company's strategy and values

Guarantee that the team members are following company policies and guidelines

Guide team members through their career: define an individualized career development plan for each team member, taking into account the market-trends, the wishes and the capabilities of the employee

Provide ongoing feedback, and plan & conduct performance evaluations with each team member, together with the HRO Manager

Be the coach and mentor of the employee, act as the first contact point of the team to solve issues and advice the team members in their day-to-day activities

Monitor the performance of each team member and take appropriate actions if/when necessary

Provide regular feedback on the team members' development to the HRO Manager

Technical skills

Bachelor or Master degree with an HR or Business emphasis, or equivalent

Be an expert in SAP HR, or in payroll processes and employment law

Have prior client service experience

Possess a strong client focus and sense of accountability

Good knowledge of MS Office (Word, Excel…)

Experience in coordinating and managing a team is a strong asset

At Strada, our values guide everything we do:

Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.

Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.

Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .