Information Technology Service Delivery Manager

1 settimana fa

Milano, Lombardia, Italia Avance Consulting A tempo pieno 80.000 € - 120.000 € all'ano

Job Description

Position Details:

We are seeking a highly experienced and proactive
Onsite Delivery Manager
to lead IT Infrastructure Operations for a large enterprise customer. This role requires
fluency in Italian
to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer's transformation journey to AWS Cloud over the next four years.

Key Responsibilities:

· Act as the
primary onsite interface
for customer stakeholders across IT and business functions.

· Manage delivery of IT operations services including:

o Network & Storage

o Backup (Commvault)

o OS Patching

· Lead and coordinate
high-priority incident resolution
involving:

o Customer IT teams

o Third-party IT vendors

o Product support teams (e.g., Nutanix, Oracle, Commvault)

· Ensure
effective communication in Italian
, bridging gaps between customer stakeholders and the India-based delivery team.

· Drive
SLA adherence
and ensure high-quality service delivery across L1, L2, and L3 support functions.

· Demonstrate
ownership and accountability
for service outcomes and customer satisfaction.

· Collaborate with offshore teams to ensure alignment with
Customer and ITCI processes
.

· Support and contribute to the
cloud transformation program
, with a focus on learning and adapting to AWS-based operations

Required Skills & Experience:

· Strong
experience in IT Infrastructure Operations.

· Good experience in an
onsite Delivery Manager role
for IT operations projects.

· Prior experience delivering services using a
Global delivery model, Managed services model
with distributed teams.

· Experience leading transformation of ITOps.

· Excellent
communication and stakeholder management skills
, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above).

· Ability to articulate complex technical solutions to both technical and non-technical audiences

· Proven experience in IT service delivery within the
manufacturing industry
.

· Proven experience managing services delivered 100% by offshore (India-based) teams.

· Strong understanding of enterprise IT infrastructure hosted
on-prem
.

· Excellent
problem-solving
,
interpersonal
, and
influencing skills
.

· Highly
proactive
, with a strong sense of
ownership
and
initiative
.

· Ability to work effectively with stakeholders and vendors who do not report directly to this role.

  • Information Technology Service Delivery Manager

    1 settimana fa

    Milano, Lombardia, Italia Smartedge Solutions A tempo pieno 120.000 € - 180.000 € all'ano

    We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer's transformation journey to AWS Cloud over the next four years.• Act as the...

  • Manager, Market Delivery

    3 giorni fa

    Milano, Lombardia, Italia Mastercard A tempo pieno 60.000 € - 120.000 € all'ano

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Service Delivery Account Manager

    1 settimana fa

    Milano, Lombardia, Italia Epson Europe B.V. A tempo pieno 45.000 € - 75.000 € all'ano

    Job description:Your mission:The Service Delivery Account Manager for Printing Solution is responsible for managing and overseeing the delivery of services to clients and securing Epson share of the market for key customer accounts.This role involves coordinating with various teams, ensuring that service level agreements (SLAs) are met, and maintaining...

  • Information Technology Service Desk

    1 settimana fa

    Milano, Lombardia, Italia Infinity Quest A tempo pieno 40.000 € - 80.000 € all'ano

    ResponsibilitiesAnalyze geospatial data to provide actionable insights that support project objectives and enhance decision-making processes.Collaborate with cross-functional teams to ensure accurate data interpretation and application in various projects.Utilize advanced geospatial tools and techniques to develop comprehensive maps and...

  • Service Delivery Manager

    5 giorni fa

    Milano, Lombardia, Italia WIIT - The Premium Cloud A tempo pieno 40.000 € - 80.000 € all'ano

    In Wiit abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell'erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di applicazioni critiche e business continuity.Ricerchiamo valore in ogni cosa che facciamo mettendo al centro le nostre persone.Affidabilità, etica e innovazione sono i...

  • Service Delivery Manager

    2 settimane fa

    Milano, Lombardia, Italia WIIT A tempo pieno 45.000 € - 55.000 € all'ano

    In WIIT, società italiana con sedi in Germania e Svizzera e quotata presso la Borsa Italiana, abbiamo scelto di fare la differenza per i nostri clienti. Siamo leader nell'erogazione di servizi di Hosted Private e Hybrid Cloud per aziende con necessità di servizi di gestione di applicazioni critiche e business continuity.Ricerchiamo valore in ogni cosa...

  • Service Delivery Manager

    2 settimane fa

    Milano, Lombardia, Italia Var Group A tempo pieno 60.000 € - 80.000 € all'ano

    Unisciti a noi Sede: Bologna, la ricerca è aperta anche per le sedi di Empoli, Milano e Forlì Contratto: Full time, assunzione direttaChi siamoVar Group S.p.A., leader per la fornitura di servizi IT per l'innovazione, sta ricercando diverse figure da inserire all'interno della propria Business Unit 7 Circle, dedicata a guidare imprese e organizzazioni in...

  • Clearing - Junior Service Manager

    3 giorni fa

    Milano, Lombardia, Italia Euronext A tempo pieno 40.000 € - 70.000 € all'ano

    Location: Milan preferred or RomeDepartment: IT Clearing Role Overview Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction. Key ResponsibilitiesAssist the Service Manager in the...

  • Service Manager a Lecco

    2 settimane fa

    Milano, Lombardia, Italia Wall Street English Catania A tempo pieno 40.000 € - 60.000 € all'ano

    We are looking for a Service Manager for our center in Lecco.Company InformationWe are Wall Street English, the premier provider of English language instruction for individuals and corporate clients around the world. Our innovative blended learning method integrates the best of proven learning approaches to provide the most effective English language...

  • Service Manager Automation Platforms

    5 giorni fa

    Milano, Lombardia, Italia Hitachi Energy A tempo pieno 80.000 € - 120.000 € all'ano

    The OpportunityYou as a Service Manager for Automation Platforms, will be part of Hitachi Energy business and reporting to the Global IT Domain Manager for Integration and Automation Platforms. You will be responsible for leading and supervising a global team that designs and builds Automation Solutions as well as operates, supports, maintains and governs...