DataCenter Support Technician

2 giorni fa

Italia Oracle A tempo pieno
Description

Are you an experienced Field Engineer who has experience in data center design/operation, racking, stacking, hardware break-fix and everything in between?
Then we'd like to talk to you

An Oracle Field Engineer will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. You can execute small projects on your own and work with your manager in planning and executing larger local projects.

We need a person with a valid driving license, and the ability to transport by own car. The candidate needs to be able reach the Data Centre in approximately 60 minutes.

The primary work location will be in the Milan area, occasional travel to other areas of Italy and EMEA may be required.

Requirements:

  • Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience.
  • Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.

Experience in IT Infrastructure support and server administration in a mid-sized environment server systems).

  • Experience in data center M&E equipment.
  • Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
  • Experience working in a mission-critical operations environment.
  • The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations.
  • Ability to speak confidently & and communicate clearly in a virtual environment.
  • Strong Adherence to process and being a process champion.
  • Excellent communication skills (oral & and written), and ability to interact professionally with a diverse group of customers and staff.
  • Experience providing client-facing, direct customer support and service.
  • Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
  • Good English.
  • Car Driving License

Required Data Centre experience:

  • Knowledge of data center design, including electrical and cooling plant & and operation thereof.
  • Airflow management (hot aisle, cold aisle, containment etc.).
  • Rack and stack equipment including commissioning of new racks.
  • Strong structured cabling skills on fiber & and copper (e.g looming, term & test).
Responsibilities
  • Act as data center SME liaison to other technical teams & and non-technical teams (e.g. networking, computing, compliance, business operations).
  • Understand internal customer problems and provide technical solutions in timely manner.
  • Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
  • System board level repair and fault diagnosis to SLAs.
  • Planning & and commissioning new rack positions.
  • Involvement with the design & and commissioning of new whitespaces.
  • Structured cabling installation is a significant part of this position.
  • Training and adherence to governmental and company-set health and safety processes.
  • Additional on-premise work at customer locations may be required.
  • Available to travel in Italy and EMEA.
Qualifications

Career Level - IC3

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