Front Office Manager

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travelers. The Group's current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTY

Colere 1600 by Cloud 7, Italy

Colere Cloud 7 is a charming mountain village renowned for its unspoiled landscapes, and year-round appeal. The destination offers a haven for outdoor enthusiasts with skiing, hiking, and climbing, as well as a retreat for those seeking tranquility. Within this stunning setting, the Colere 1600 by Cloud 7 features 28 thoughtfully designed rooms and suites, offering a blend of comfort and contemporary alpine style. Guests will enjoy a wellness center dedicated to relaxation and rejuvenation, along with the variety of refined hospitality in lounge bar & ski, a la carte and self-service restaurants, the hotel embodies the perfect balance of adventure, wellness, and Italian charm.

Location

Colere 1600 by Cloud 7 is in the Italian Alps, in the mountain village of Colere, offering a secluded alpine setting with access to major international gateways. Orio al Serio Airport (BGY) is approximately 55 km away, Milan Malpensa Airport (MXP) is around 160 km from the property.

JOB DESCRIPTION

KEY RESPONSIBILITIES

• Oversee all front office operations, including reception, reservations, and guest relations, ensuring smooth and efficient daily operations.
• Lead, train, and motivate the front office team to deliver consistently high service standards and memorable guest experiences.
• Ensure seamless check-in and check-out processes, accurate billing, and proper handling of guest accounts.
• Handle guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction.
• Maintain accurate occupancy data, forecasts, reporting, and front office documentation.
• Collaborate closely with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure a seamless end-to-end guest journey.
• Implement, monitor, and continuously improve front office policies, procedures, and service standards in line with brand and company values.
• Use guest feedback, data, and digital tools to enhance service delivery, streamline operations, and improve team productivity.
• Foster a guest-focused, approachable, and service-driven front office culture, while mentoring and developing future hospitality leaders.

EXPERIENCE & SKILLS

• 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of PMS and front office systems (Opera, or similar).
• Fluent in English and Italian.
• Strong problem-solving skills and ability to handle guest complaints with diplomacy.
• A passion for service and ability to inspire a team to deliver excellence.

JOINING OUR TEAM MEANS

• Competitive Compensation
  : A rewarding package tailored to your experience.
• Career Growth
  : Opportunities for advancement within our dynamic organisation.
• Inclusive Environment
  : A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose:
  Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.