ZI372 - House Manager/Major Domo - Tuscany, IT

Seeking a superb, highly motivated Major Domo/Property Manager for a stunning, privately owned estate in Tuscany.  The owners are looking for 6* service and standards, and this role will be about ensuring extremely high expectations are met, and that the household operates smoothly and cohesively.  Ultimately, you will be creating a world class private home and experience for all those that visit the estate.

Please note that separate, pet-friendly, 2-bedroom accommodation is provided, and the family are also open to considering a fantastic Domestic Couple.

This person will be heading up a team of people but must still have a hands-on approach.  Responsibilities will include (but are not limited to):

• Ensuring the smooth running of the household and servicing of principals and guests
• Supervising the Household Staff who service the various locations and buildings on the estate, including recruitment, training, payroll management, performance reviews and schedules
• Managing the estate including household staff, family and guests, contractors, visiting schedules, budgets, and payments
• Engaging and overseeing outside contractors, service providers, and suppliers
• Development and maintenance of Service Operating Procedures, policies, and household manuals, for the effective running of the buildings on the estate
• Financial management, budget administration, and purchasing for the estate, as well as financial administration for the household
• Planning and scheduling the regular and routine maintenance and repairs of the property on the estate, as well as overseeing household projects as required
• Oversee security and communication systems for the property
• Regular interaction with principals to maintain direct communication and compliance with their needs
• Organisation of guest itineraries, including transport arrangements, booking restaurants and activities and managing schedules, arrivals and departures
• Ensuring world class service of meals and refreshments for family and guests
• Regulatory compliance of house (insurance, health and safety etc)
• Maintenance of vehicles, wine cellar, household supplies, furnishings and tableware, and other household/estate items
• Overseeing, managing and developing vineyard and olive production
• Working alongside a Project Manager on a variety of existing and future projects, including developing staff housing
• Development and maintenance of Estate's online presence, general communications and marketing

• Exceptional organisational skills
• Dynamic, self-motivated and proactive approach for project and team management
• Strong time management and organisational abilities along with budget management skills and proficiency
• Exceptional written and verbal communication, and analytical skills
• Ability to lead, motivate, train, and manage a team of diverse skills, knowledge, and experience
• A 'hands on attitude' and a readiness to get physically involved and get things done
• The ability to build strong, professional relationships with both family members, external visitors, stakeholders and staff
• High computer literacy with ability to use various software applications for budgeting and reporting and internal booking systems
• Strong project management skills
• Fantastic knowledge and understanding of service, able to serve the principals principals and guests when they are in residence
• Highly proficient in Italian and English
• Proven experience as a Major-domo / House Manager or similar role in a similar environment
• Demonstrable experience of strong leadership and management skills, with the ability to effectively supervise, motivate staff and lead by example
• Excellent organisational and time-management skills, with the ability to manage multiple tasks and responsibilities
• Knowledge of household systems and maintenance, including basic plumbing, and security systems
• Experience of financial management, including the development and maintenance of budgets and the review of financial reports
• Experience of working with trust and discretion and of maintaining confidentiality

• 80-100,000 Euros gross pa, DOE