Guest Services Attendant
2 settimane fa
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Iconic elegance in Milan's most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan's Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.About the role
We currently have an opportunity for a Guest Services Attendant / Luggage Porter to join our iconic Four Seasons Hotel Milan, Italy
What you will do
Reporting into the Guest Services Manager, you will be responsible for guest transport, greeting guests and assisting guests with their luggage during arrival and departure, managing errands including deliveries and collections from guest rooms during their stay, managing the transport of hotel packages and parcels, ensuring a high level of cleanliness in the lobby and luggage storage room, assisting guests at the Front of House Desk, and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.
What you bring
Our Ideal Guest Services Attendant / Luggage Porter candidate will have experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, have excellent interpersonal and relationship-building skills, and an exceptional eye for detail.
We are looking for a special individual who shares our passion for excellence and who delights in the magic of curating special experiences and memories for our guests.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential
Schedule & Hours:
This position is based at the Four Seasons Milan and we will offer a fixed term contract and work schedule requires coverage 24/7 base on 8 hours shifts
You must possess the legal right to work in Italy and have fluency in English and Italian.
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