Guest Experience Intern

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Guest Experience Intern to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan.

Reporting to Front Desk Manager, the intern will support both front desk and guest services tasks. 

• This is full-time position, 5 days a week with 2 days off. 
• The starting date is estimated in January 2026.

About us

Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city's timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. 

Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo

Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

Objectives and internship activities:
The aim of the internship, in addition to an initial induction and orientation phase within the company, includes the following activities, which the intern will carry out alongside the Tutor and gradually with increasing autonomy:

In particular, the Guest Experience Intern will focus on:

• Assisting with guest check-ins/check-outs, ensuring alignment with LQA and Marriott International standards.
• Supporting payment verification and billing accuracy in Opera.
• Handling internal and external calls, logging requests, and coordinating guest services.
• Assisting in managing guest chats and cases through Marriott's internal tools.
• Providing guests with information about the hotel, amenities, and local attractions.
• Helping coordinate special requests, wake-up calls, and in-room dining orders.
• Supporting communication between departments to ensure smooth operations.
• Assisting in handling guest complaints and problem resolution under supervision.

Candidate requirements:

• A warm, people-oriented demeanor and a team-first attitude 
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability 
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

What we offer:

• A unique opportunity to be part of a luxury hotel where we celebrate your unique talent and provide growth opportunities.
• World-class training and development programs designed to enhance your skills and help you grow within the Marriott family.
• Work alongside extraordinary talents: award-winning, experienced hospitality professionals.
• Discounted hotel nights, meals, and access to the spa at over 9,000 hotels worldwide, because your well-being is very important.
• Discounts for friends and family.
• Breakfast at 5 euros during your stay at one of our European hotels.
• Participation in charity events, wellness activities, and support for the Milanese community through the TakeCare program.
• Performance programs and recognition.
• Canteen service.

Discover our vast world

As a world leader in the tourism market, there's no better place than Marriott International to make your mark. By joining us, you will have the opportunity to meet and entertain people from around the world while building your experience. You will find a place where your personality and ideas are valued as much as the work you do. You'll grow through opportunities to explore different aspects of the business, opening doors to a variety of career options. If you have natural communication skills and enjoy working with others, we invite you to join our global family.

You are welcome

Our top priority is to make you feel as welcome as our guests. We want you to know that you are important to us and that you will make a difference in your role; therefore, you will be appreciated and valued.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and maintaining an inclusive culture. Marriott International does not discriminate based on disability, veteran status, or any other basis protected by federal, state, or local laws.