Manager, Customer Program

Customer Program Manager

Location: San Maurizio Canavese, TO

Salary: 29, ,824 EUR

Our Incora Story is really taking off – we'd love you to join us for the journey

We currently have a new opportunity for an experienced Customer Program Manager to join us at our customer site in Turin.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a Customer Program Manager, you will build, maintain and continuously improve a key customer relationship, acting as the first point of contact for the customer, proactively responding to any issues onsite and compiling performance data to support strategic conversations.

You will oversee delivery performance and work closely with internal stakeholders to resolve supply chain challenges, often handling escalations from both customers and internal teams.

About You

You will be proactive and tenacious with excellent attention to detail; resilient, with an ability to work confidently using your own initiative. Understanding and actioning the customer requirements will be at the heart of everything you do. Intermediate excel skills are a must for this role.

You will be able to demonstrate understanding in purchasing processes and invoice management, including handling supplier purchase orders, monitoring lead times and ensuring timely delivery of goods or services.

You will have a good understanding of the English language, both verbally and in writing (B2 minimum)

We are particularly interested in people from a logistics background with experience in working a customer relationship position where excellence is at the heart of what you do. Relevant sector experience in aerospace or supply chain environments would be desirable too.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations:

• Courage Take ownership for issues and problems.

• Collaboration Share knowledge and experience with others

• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.

• Community – We value our world and everyone who shares it.

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.

At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone's needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities

• Innovative solutions

• Greater customer value

• Trusted supplier relationships

• Business growth and operational efficiency

Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.