CX Strategy

8 ore fa

Milano, Lombardia, Italia Capgemini A tempo pieno

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As a Senior Consultant in CX Transformation, you will:
- Design omnichannel services and journeys, integrating physical and digital touchpoints.
- Define and implement CRM and CVM (Customer Value Management) strategies.
- Apply Generative AI to optimize campaign processes, content creation, and customer engagement.
- Support the definition of digital transformation roadmaps for marketing.
- Collaborate with cross-functional teams (IT, Sales, Operations) to ensure strategic alignment.
- Conduct benchmarking and market analysis to identify trends and opportunities.
- Manage workshops with stakeholders for co-creation and solution validation.
- Proven experience (6–7 years) in consulting or strategic roles in marketing/service design.


YOUR PROFILE
We are looking for a professional with the following qualifications:
- In-depth knowledge of CRM and CVM, including leading platforms (Salesforce, Adobe, etc.).
- Ability to design business processes focused on marketing and customer experience.
- Expertise in Generative AI applied to marketing (e.g., content personalization, automation).
- Solid understanding of omnichannel strategies and engagement models.
- Familiarity with Design Thinking and Service Design methodologies.
- Strong analytical, problem-solving, and communication skills.
- Fluent English (spoken and written).

WHAT YOU'LL LOVE ABOUT WORKING HERE
- Be the change by supporting our clients through innovative strategy projects around digital, future-proof topics that challenge and transform the status quo;
- Craft your own career path through continuous learning and personal growth;
- Experience the benefits of hybrid working, offering flexibility and ensuring work-life balance, 5 weeks of vacation, employee referral bonus, company shares program and annual contribution to a fitness subscription.
- Capgemini Italy is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


  • Design Lead – Experience Strategy

    8 ore fa

    Milano, Lombardia, Italia frog A tempo pieno

    frog is one of the world's most successful innovation and creative consultancies.Milan hosts its Innovation Team, a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and engineering expertise. As a catalyst for diversity and global acceleration, we...

  • Partner Business Developer Italian Market

    8 ore fa

    Milano, Lombardia, Italia Factorial A tempo pieno

    HelloAt Factorial we're looking for a newPartner Business Developer for the Italian Marketto help us boost the company to the next level. Please note: this role is based in Milan, Italy Ready to be part of the challenge?The RoleStrategizing, and Qualifying the best leads with the Partner Account Executives.Create and implement strategies and initiatives to...

  • Senior Social Media Manager, Italy

    8 ore fa

    Milano, Lombardia, Italia SharkNinja A tempo pieno

    About UsSharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one...

  • Design Lead – Digital Products

    8 ore fa

    Milano, Lombardia, Italia frog A tempo pieno

    We are currently seeking both full-time employees and contractors for this positionfrog is one of the world's most successful innovation and creative consultancies.Milan hosts its Innovation Team, a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and...

  • Senior Product Manager – Mobile Consumer Products

    8 ore fa

    Milano, Lombardia, Italia Fastweb + Vodafone A tempo pieno

    CHI SIAMOIl31 Dicembre 2024 Swisscom, per il tramite della propria controllata Fastweb, ha finalizzato l'acquisizione di Vodafone Italia in vista di una integrazione delle due aziende.Fastweb e Vodafone Italiada oggi lavoreranno insieme per creare un operatore convergente leader del mercato mettendo il meglio delle rispettive reti fisse e mobili e delle...

  • CX Strategy

    3 giorni fa

    milano, Italia Capgemini Invent A tempo pieno

    Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent1 day ago Be among the first 25 applicantsJoin to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic,...

  • CX Strategy

    5 giorni fa

    Milano, Italia Capgemini Invent A tempo pieno

    Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent 1 day ago Be among the first 25 applicants Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic,...

  • CX Strategy

    3 giorni fa

    milano, Italia Capgemini Invent A tempo pieno

    Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent1 day ago Be among the first 25 applicantsJoin to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic,...

  • Senior Pre-sales Cx Solutions Architect

    2 settimane fa

    Milano, Italia Sprinklr A tempo pieno 90.000 €

    A leading AI-native customer experience platform is looking for a Senior Solutions Consultant in Milan. The role involves partnering with sales and customer success teams to design solutions for large enterprise clients. Candidates should have 5+ years of experience in CX strategy and possess strong communication skills. The position offers an opportunity to...

  • Senior Pre-Sales CX Solutions Architect

    3 settimane fa

    Milano, Italia Sprinklr A tempo pieno

    A leading AI-native customer experience platform is looking for a Senior Solutions Consultant in Milan. The role involves partnering with sales and customer success teams to design solutions for large enterprise clients. Candidates should have 5+ years of experience in CX strategy and possess strong communication skills. The position offers an opportunity to...

  • CoE CX/UX Lead

    7 giorni fa

    Milano, Italia ING Group A tempo pieno

    Job Description At ING Italia, we have a bold ambition: to be the most loved bank. To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions. The Center of Expertise (CoE) Customer Experience & User Experience...

  • Global Domain Advisor SAP Cx Consumer Industries

    2 settimane fa

    Milano, Italia SAP A tempo pieno

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • CoE CX/UX Lead

    3 giorni fa

    milano, Italia ING Group A tempo pieno

    Job DescriptionAt ING Italia, we have a bold ambition: to be the most loved bank.To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions.The Center of Expertise (CoE) Customer Experience & User Experience...

  • CX/UX Center Lead: Strategy, Insights

    7 giorni fa

    Milano, Italia ING Group A tempo pieno

    A global banking organization is seeking a CoE CX/UX Lead in Milan to define and implement strategies that enhance customer experience across all channels. This role demands over 10 years of experience in customer experience or UX, strong leadership skills, and the ability to operate in complex environments. You will lead a team, champion customer insights,...

  • Brand & CX Strategy Lead

    7 giorni fa

    Milano, Italia Cloud9 A tempo pieno

    Un'azienda innovativa di servizi è alla ricerca di un Brand & Customer Experience Lead per guidare la comunicazione strategica e ottimizzare l'esperienza del cliente. Il candidato ideale possiede una solida esperienza in coordinamento comunicazione e gestione del brand, con una forte attitudine analitica. È richiesta la padronanza di Salesforce per...