Technical Field Service Engineer

Job Description Summary
The Technical Field Customer Support will support our vision to become the partner of choice for customer focused solutions by performing high quality plannable services such as preventative maintenance, installations and upgrades

Deliver technical support and preventative maintenance on the assigned BD instruments and systems within the assigned region in order to guarantee customer satisfaction through an outstanding service and mastery of reported incidents and requests of the customer. Demonstrate continuous & versatile learning, attending ongoing technical training to become proficient on relevant platforms in your region.

Job Description
Main responsibilities will include:

• On site support operational Excellence
• Perform local technical support on the assigned BD technical support related instruments and systems as agreed in the customer service level agreements, such as installations, deinstallations, relocations, certifications (IQ & OQ), repairs
• Handle problems, in an independent way
• Remote support, diagnostics & troubleshooting
• Investigate, diagnose, troubleshoot and support the customer remotely for technical problems reported by the customer on BD Technical support related instruments and systems that are not supported by the help desk.
• Work with dispatch function to prepare & schedule appropriate field visit should a remote solution be unobtainable
• Field corrective actions & preventive maintenance
• Prioritize, plan and execute field corrective actions, upgrades and actions for preventive maintenance on all BD technical support related instruments and systems according to the regulatory instructions and mandatory procedures within the predefined timeframe to ensure business continuity for the customer.
• Pre-installation
• Functional administrative reporting
• Maintenance of car stock
• Follow local procedure to bring up technical challenges that cannot be resolved.
• Be prepared to retain ownership of escalated issues to deliver the potential solution once advised.
• Quality compliance Align with all quality, ISO, GMP and safety regulations as required by the organization and with the Service levels as agreed with the customer in order to always deliver an outstanding quality.

About You

• Good level of English – A2 or B1
• High School/Diploma or Bachelor's degree in electronic or electrical technology or biotechnology certification
• High motivation
• Availability to travel 100% of your time.
• Two or more years of experience in the Technical Service of Medical Device Companies.
• Instrumentation Blood Analysis (Liquids) experience would be an asset.
• Remote support, diagnostics & troubleshooting
• Field corrective actions & preventive maintenance, Devices Installation
• Functional administrative reporting
• Quality compliance

Preferably located near Bologna, with possibility to travel accross all Italian Territory.

Our target base salary range for this role is between
€35,000 and €45,000
per year, complemented by a competitive bonus structure and a comprehensive benefits package

Click on apply if this sounds like you

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?
BD is proud to be certified as a Top Employer 2025 in Italy, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a
maker of possible
with us

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD

Required Skills
Optional Skills

Primary Work Location

ITA Milano - Via Enrico Cialdini

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information
€40, €64,625.00 EUR Annual