Front Desk Agent, Hotel Cala di Volpe

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
Hotel Cala di Volpe a Luxury Collection Hotel Costa Smeralda, Costa Smeralda, Porto Cervo, Italy, Italy, 7020VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is renowned for its breathtaking views, luxurious amenities, and unparalleled service. Our hotel offers a unique blend of traditional Sardinian charm and modern elegance, making it a truly special place to work and stay. Join our close-knit team that values a sense of belonging and family atmosphere. You'll work in a beautiful and inspiring environment, gaining invaluable experience, and learning from some of the most renowned professionals in the hospitality industry.

Founded by Arinobu Fukuhara over 150 years ago in Tokyo's prestigious Ginza district, Shiseido blends Eastern philosophy with Western science in its innovative products. At Shiseido Spa Cala di Volpe, part of the iconic Hotel Cala di Volpe, a Luxury Collection Hotel, we embody this vision through luxurious rituals, sensorial products, and 'Omotenashi', the unique spirit of hospitality. Nestled in the stunning Costa Smeralda, our spa offers an extraordinary experience, combining the serene beauty of the Mediterranean with Shiseido's timeless elegance.

Job Summary:
We are looking for a dedicated and skilled Spa Therapist to join our team. The ideal candidate will have a genuine passion for wellness and a strong commitment to providing exceptional service to our guests. As a Spa Therapist, you will be responsible for delivering a variety of treatments, including massages, facials, and body treatments, in line with your specialization and utilizing Shiseido's exclusive products and techniques.

Key Responsibilities:

• Perform a variety of spa treatments, including massages, facials, body treatments, and other aesthetic services.
• Assess guests' needs and recommend appropriate treatments.
• Maintain a clean and organized treatment room, ensuring all equipment is properly sanitized.
• Provide guests with information about the spa's services and products.
• Uphold the highest standards of customer service and professionalism.
• Assist in promoting spa services and products to guests.
• Adhere to all health and safety regulations.

Qualifications:

• Diploma in aesthetics or a related field.
• Previous experience working in a luxury spa or wellness center is preferred.
• Strong knowledge of various massage techniques and spa treatments.
• Excellent communication and interpersonal skills, with knowledge of English and Italian.
• A passion for wellness and a commitment to providing exceptional guest experiences.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace and positive working relationships with others, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Therapist will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested by Supervisors) is critical for Spa Therapist – to get it right for our guests and our business each and every time. Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunità, ad accogliere tutti e a favorire l'accesso alle opportunità. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra più grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilità, lo status di veterano o altre basi protette dalla legge.
The Luxury Collection Hotels & Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi. Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d'Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso.

Da palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un'espressione unica e preziosa del luogo in cui si trova, un portale che svela il fascino e i tesori culturali del luogo di destinazione. Se apprezzi la narrazione evocativa, hai un forte interesse e una passione per il patrimonio della località e desideri offrire un'ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio. Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International.
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un ambiente dove puoi svolgere al meglio il tuo lavoro,
iniziare
il tuo percorso verso i tuoi obiettivi,
entrare a far parte
di un fantastico team globale e
diventare
la versione migliore di te.