Concierge, Hotel Cala di Volpe e Hotel Cervo, Costa Smeralda

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
Hotel Cala di Volpe a Luxury Collection Hotel Costa Smeralda, Costa Smeralda, Porto Cervo, Italy, Italy, 7020VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
We are seeking a dedicated and knowledgeable Concierge to join our team. The ideal candidate will be a destination authority and an expert in local culture, providing guests with exceptional service and personalized recommendations. As a Concierge, you will be responsible for ensuring that our guests have an unforgettable experience by offering insights into local attractions, dining, and activities, while upholding the highest quality standards of LQA and Forbes.

Key Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.
• Provide personalized recommendations and information about local attractions, dining, and activities.
• Assist guests with reservations, transportation, and other requests to enhance their stay.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, laundry) by making arrangements.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Maintain a high level of knowledge about the hotel's amenities, services, and local culture.
• Uphold the highest standards of customer service and professionalism, in line with LQA and Forbes quality standards.
• Coordinate with other departments to fulfill guest needs and ensure a seamless experience.
• Promote and upsell hotel services and amenities to enhance the guest experience.
• Stay updated on local events, trends, and new attractions to provide guests with the best possible recommendations.

Qualifications:

• Previous experience working as a Concierge in a luxury hotel or similar environment.
• In-depth knowledge of local culture, attractions, and activities in Costa Smeralda.
• Excellent communication and interpersonal skills, with proficiency in English and Italian. Proficiency in additional languages is a plus.
• Strong problem-solving abilities and attention to detail.
• A passion for hospitality and a commitment to providing exceptional guest experiences.
• Familiarity with LQA and Forbes quality standards is a plus.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
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