IS&T CRM

2 settimane fa

Roma, Lazio, Italia Bvlgari A tempo pieno 60.000 € - 120.000 € all'ano

Mission

The IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing Cloud to deliver personalized and data-driven customer experiences. The position requires a balance of technical expertise, program management, and cross-functional collaboration to support business growth and customer engagement strategies across markets.

Main Accountabilities


• Support the evolution of Salesforce-based Clienteling solutions, ensuring alignment with business priorities in clienteling, customer service, and Care processes.


• Act as an internal expert on Salesforce Service Cloud and Marketing Cloud, overseeing solution architecture, customization governance, and vendor deliverables.


• Manage end-to-end IT initiatives (requirements gathering, planning, execution, testing, rollout) ensuring on-time and on-budget delivery.


• Supervise application support and enhancements in collaboration with external partners, ensuring service quality and continuous improvements.


• Partner with retail, CRM, marketing, Care, Customer Service and digital teams to translate business requirements into effective Salesforce solutions.


• Coordinate with system integrators and technology providers, ensuring accountability, performance, and adherence to IT and security standards.


• Stay abreast of Salesforce ecosystem innovations and clienteling best practices in luxury retail to recommend future improvements.


• Ensure that clienteling tools maximize customer insights and enable a 360° view of high-value clients, driving loyalty and retention.

Hard Skills / Requirements


• Minimum 6–7 years of professional experience in IT solutions delivery, preferably within luxury retail, fashion, or consumer goods.


• Proven expertise in Salesforce Service Cloud and Marketing Cloud, with solid understanding of solution configuration and customization.


• Strong background in program/project management, with the ability to manage multiple initiatives and stakeholders across regions.


• Experience in application maintenance and governance, coordinating internal and external resources.

Experience in UX/UI on IOS App


• Familiarity with clienteling processes (customer service, Care, CRM-driven personalization).


• Solid understanding of data integration, CRM ecosystems, and omnichannel retail processes.


• Proficiency in English (written and spoken); French is a plus.


• Availability to travel.

Soft Skills


• Ability to connect IT initiatives with business priorities, customer engagement, and retail excellence.


• Strong interpersonal skills to build effective relationships with business stakeholders and vendors.


• Capacity to translate data into actionable insights and improvements.


• Pragmatic approach to solution delivery, balancing technical and business needs.


• Comfort operating in a fast-paced, cross-functional, and international environment.


• Clear and structured communicator, able to engage both technical and non-technical stakeholders.

  • IS&T CRM

    2 settimane fa

    Roma, Lazio, Italia Bulgari A tempo pieno 60.000 € - 120.000 € all'ano

    PositionThe IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing...

  • CRM Support

    6 giorni fa

    Roma, Lazio, Italia Entain A tempo pieno

    Descrizione dell'azienda Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...

  • CRM Manager

    6 giorni fa

    Roma, Lazio, Italia Admiral Bet A tempo pieno

    Are you passionate about digital marketing and CRM strategies?AdmiralBet, the Italian subsidiary of Greentube GmbH and part of the NOVOMATIC Group, a leader in the gaming and sports betting industry, is looking for a CRM Manager to join our Marketing Team and contribute to the growth and retention of our customer baseWhat will you do?Define and align...

  • CRM Country Coordinator

    1 ora fa

    Roma, Lazio, Italia Perrigo A tempo pieno

    Description Overview We are seeking a CRM Country Coordinator. This role ensures that CRM processes align with local business needs while adhering to global standards. The coordinator acts as the primary liaison between local business teams and the EU Commercial applications Lead, providing support, training, and ensuring data integrity. Additionally, the...

  • CRM Country Coordinator

    2 settimane fa

    Roma, Lazio, Italia Perrigo France A tempo pieno 30.000 € - 60.000 € all'ano

    Search by KeywordSearch by LocationSearch by Postal Code Search by LocationSearch by Postal CodeDistance2 mi 5 mi 10 mi 30 mi 50 miSearch by Postal Code Search by LocationShow More OptionsLoading...Country/RegionAllLocationAllJob CategoryAllOnsite or RemoteAllSelect How Often (in Days) To Receive An AlertSelect how often (in days) to receive an alert:Apply...

  • IS SAP Enterprise Architect

    2 giorni fa

    Roma, Lazio, Italia MBDA A tempo pieno 60.000 € - 120.000 € all'ano

    MBDA Italia è l'azienda italiana che fa parte del gruppo multinazionale MBDA, leader mondiale nel settore dei sistemi missilistici MBDA rappresenta il primo Gruppo a livello europeo con capacità di produzione e progettazione in grado di coprire l'intera gamma corrispondente alle attuali e future esigenze delle forze armate (terra, aria e mare). MBDA...

  • Sales Specialist

    6 giorni fa

    Roma, Lazio, Italia Rohde & Schwarz Australia A tempo pieno 40.000 € - 80.000 € all'ano

    Sales and Product Management : Sales Specialist - Power Electronics Test & Measurement (South Europe)Apply nowContactYour Rohde & Schwarz recruiting team is looking forward to receiving your application.InfoCity/region Gorgonzola, Rome (Italy) Entry level Professionals Employment Type Full-time, unlimited Ref. Number 14462SharemoreWe are seeking a highly...

  • Head of CVM Strategy

    2 settimane fa

    Roma, Lazio, Italia Snaitech A tempo pieno 80.000 € - 120.000 € all'ano

    Within the Snai Customer Value Management Function, reporting directly to the Customer Value Management Senior Director, you will guide a team of around 10 professionals in setting the Snai CVM strategy in terms of business targets, market offer evolution and presentation, marketing tools evolution, generosity allocation, data governance and Business...

  • Customer Relation Management Campaign Specialist

    6 giorni fa

    Roma, Lazio, Italia Brightstar Italia A tempo pieno 40.000 € - 80.000 € all'ano

    Location:Roma, IT, 00154Requisition ID: 17986Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital...

  • Area Sales Executive

    4 giorni fa

    Roma, Lazio, Italia Bvlgari A tempo pieno 140.000 € - 220.000 € all'ano

    MISSIONBulgari Italia S.p.A., within the Wholesale JWA team, based inRome, is searching for an Area Sales Executive. The selected candidate will sustain the development of theWholesale andFranchiseebusiness for national and international markets. Implement theright strategies in terms of network and commercial objectives, contributing to the achievement of...