Technical Services Manager

4 giorni fa

Italia Create Your Own Career A tempo pieno

The Technical Services Manager oversees the day-to-day operations of the technical services department. In this role, you will be responsible for oversight of the technical services team, reviewing and maintaining BOMS for rack builds and chassis configuration, rack and stack completion, software/hardware integration, special projects, and continuous process development and improvement. You will work very closely with client services teams and project managers. This position will serve as the site's subject matter expert for high-end networking equipment. This position is customer-facing and responsible for assisting with all technical inquiries from customers. You will also collaborate regularly with the customer to assist in determining specifications for builds. 

YOUR TASKS
  • Maintains a personnel structure and staffing level to accomplish the technical services mission effectively and efficiently. Interviews and recommends applicants for hire as technical operators.
  • Plans and coordinates work, trains and motivates, monitors and evaluates performance of technical service associates; ensures their ability to handle/install equipment safely
  • Counsels, records, and disciplines as necessary. Develops crew leaders to effectively oversee the daily routines of their assigned crew members.
  • Works closely with Customer engineers, developing BOMs and future solutions for hardware
  • Monitors server assembly adhering to set global standards 
  • Oversees the supply of materials to fabrication and stages materials for assembly and sub-assembly
  • Develops testing scope for various hardware with defined results and expectations 
  • Works closely with Client Services and Project Managers to ensure rack builds are completed timely manner and ready for transport and deployment as required by the customer 
YOUR PROFILE
  • B.S. or B.A. degree in business management or Engineering, industrial management, or related field
  • 3 to 5 years of experience in warehousing, receiving, inventory control, or materials management in a manufacturing environment, with 2+ years of supervisory experience
  • Computer hardware building or other related experience
  • Technical Network, Racking & Stacking at a mass scale
  • Exceptional understanding of Fiber Cat6
  • Power cable managing experience
  • In-depth telco code experience
  • Technical Network, Racking & Stacking at a mass scale
  • Proficient understanding of Fiber Cat6
  • Experience with power cable management 
WE OFFER
  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.

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